Hospitality Concierge

Additional Information About the Role Location Barnes Jewish Hospital Full Time - 40 hours Monday - Friday 8 am to 4:30 pm Supporting needs of the Center for Advance Medicine concierge office Benefit Eligible Role Customer Service experience is a plus! Health-care experience is a plus as well! Overview Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center. Preferred Qualifications Role Purpose Coordinates office operations ensuring coverage of both the business center and the information desks as required. Assists the Lead Concierge in development of promotional materials which may include content for reports, briefings, newsletters or other written information related to the concierge program. Provide database management and tracking of concierge statistics. Responsibilities Performs front office duties, takes incoming calls, tracks inventory, compiles data, prepares reports, covers the concierge desks as needed and provides support to concierge volunteers. Responsible for providing non-medical guidance and assistance to patients and families. Acts as a communication liaison, to hear and understand a patient’s individual needs, desires, and concerns. Guides and connects the patient and family to a range of non-medical services, amenities, and information that can support effective healing and ensure a positive patient care experience. Visits VIP’s daily and follows up with correspondence upon discharge. Rounds on inpatients ensuring an excellent patient experience. Assists and supports orientation and training of new concierge, as well as assisting Lead Concierge in completion of daily tasks, database maintenance and service tracking. Serves as a link between patients/families and private services to provide additional amenities. Consults with department leadership throughout the hospital to find out how they can meet the needs of newly admitted patients and those who stay for extended periods. Organizes services to help patients, families and visitors with daily needs that may otherwise be difficult to meet in a hospital setting. Minimum Requirements Education High School Diploma or GED Experience 2-5 years Supervisor Experience No Experience Preferred Requirements Education Associate's Degree Experience 5-10 years Supervisor Experience Benefits and Legal Statement BJC Total Rewards At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date Disability insurance* paid for by BJC Annual 4% BJC Automatic Retirement Contribution 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts Paid Time Off benefit combines vacation, sick days, holidays and personal time Adoption assistance To learn more, go to our Benefits Summary . *Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center. Role Purpose Coordinates office operations ensuring coverage of both the business center and the information desks as required. Assists the Lead Concierge in development of promotional materials which may include content for reports, briefings, newsletters or other written information related to the concierge program. Provide database management and tracking of concierge statistics. Responsibilities Performs front office duties, takes incoming calls, tracks inventory, compiles data, prepares reports, covers the concierge desks as needed and provides support to concierge volunteers. Responsible for providing non-medical guidance and assistance to patients and families. Acts as a communication liaison, to hear and understand a patient’s individual needs, desires, and concerns. Guides and connects the patient and family to a range of non-medical services, amenities, and information that can support effective healing and ensure a positive patient care experience. Visits VIP’s daily and follows up with correspondence upon discharge. Rounds on inpatients ensuring an excellent patient experience. Assists and supports orientation and training of new concierge, as well as assisting Lead Concierge in completion of daily tasks, database maintenance and service tracking. Serves as a link between patients/families and private services to provide additional amenities. Consults with department leadership throughout the hospital to find out how they can meet the needs of newly admitted patients and those who stay for extended periods. Organizes services to help patients, families and visitors with daily needs that may otherwise be difficult to meet in a hospital setting. Minimum Requirements Education High School Diploma or GED Experience 2-5 years Supervisor Experience No Experience Preferred Requirements Education Associate's Degree Experience 5-10 years Supervisor Experience