Client Experience Coordinator

We are seeking a detail-oriented and personable Client Experience Coordinator to join our Boston team. In this role, you will serve as a key point of contact for clients, ensuring seamless communication, efficient coordination, and a consistently high-quality experience throughout every stage of engagement. This position is ideal for someone who thrives in a fast-paced environment and values organization, client satisfaction, and professional growth.

Responsibilities

• Act as the primary liaison between clients and internal teams
• Coordinate schedules, meetings, and project timelines to ensure smooth execution
• Maintain accurate client records and documentation
• Address client inquiries and resolve concerns in a timely and professional manner
• Support onboarding processes for new clients
• Collaborate with cross-functional teams to enhance client satisfaction
• Monitor and report on client feedback to improve overall experience

• Strong communication and interpersonal skills
• Excellent organizational and time-management abilities
• High attention to detail and problem-solving mindset
• Ability to manage multiple tasks and priorities effectively
• Professional demeanor with a client-focused approach
• Proficiency in basic office tools and systems
• Adaptability in a dynamic, team-oriented environment

• Competitive salary package
• Opportunities for professional growth and advancement
• Skill development through hands-on experience
• Supportive and collaborative work environment
• Exposure to diverse projects and client portfolios
• Stable full-time position with consistent schedule