Field Service Engineer

Overview Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities Act as key contact point to Singapore Volume Onsite Calibration (VOSCal) customer. Analyse customer concerns & technical requirements, communicate to Keysight delivery team and develop streamline project / process to retain / improve customer satisfactory. Conduct closing meeting to all Singapore VOSCal Customer after end of every onsite to ensure metrics are met accordingly and get feedback from customer. Workout on the follow up actions. Manage record retention for Singapore VOSCal operations and support audit Deal directly with customer requests and inquiries, ensures customer satisfaction Prepare quotations for VOSCal customers in Singapore, Vietnam and Thailand Prepare equipment resources for Singapore, Vietnam, Philippines, Indonesia & Thailand and scheduling for service delivery Arrange equipment and man power resources to carry out onsite calibration jobs Carry out onsite calibration jobs at the customer sites for Keysight and multi-vendor products Troubleshoot measurement problems and provide technical feedbacks to customers Assist in maintaining the calibration team’s accreditation through participation in proficiency testing, quality measure assurance programs, and applicable training Establish and maintain close communication with customers to ensure we capture and meet customer expectation Ensure calibration services comply with ISO/IEC 17025 requirements Setup new calibration capability for Keysight and multi-vendor products Serve as an internal resource on technical issues support Deliver other assignments as provided Qualifications Bachelor’s Degree in Electrical/Electronics Engineering, Applied Physics and a broad knowledge of the measurement science Typically 3-5 years relevant experience in Test and Measurement instruments for entry to this level Experience in DC & low frequency and RF & microwave metrology Advantage with having knowledge of quality standards for ISO 9001, ANSI/NCSL Z540-3, and ISO/IEC 17025 Must be able to work with minimal supervision and interface effectively with team members and customers Demonstrate good customer engagement, interpersonal and communication skills Must be flexible and capable to work in a changing priorities environment Must be flexible to travel Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.*** Act as key contact point to Singapore Volume Onsite Calibration (VOSCal) customer. Analyse customer concerns & technical requirements, communicate to Keysight delivery team and develop streamline project / process to retain / improve customer satisfactory. Conduct closing meeting to all Singapore VOSCal Customer after end of every onsite to ensure metrics are met accordingly and get feedback from customer. Workout on the follow up actions. Manage record retention for Singapore VOSCal operations and support audit Deal directly with customer requests and inquiries, ensures customer satisfaction Prepare quotations for VOSCal customers in Singapore, Vietnam and Thailand Prepare equipment resources for Singapore, Vietnam, Philippines, Indonesia & Thailand and scheduling for service delivery Arrange equipment and man power resources to carry out onsite calibration jobs Carry out onsite calibration jobs at the customer sites for Keysight and multi-vendor products Troubleshoot measurement problems and provide technical feedbacks to customers Assist in maintaining the calibration team's accreditation through participation in proficiency testing, quality measure assurance programs, and applicable training Establish and maintain close communication with customers to ensure we capture and meet customer expectation Ensure calibration services comply with ISO/IEC 17025 requirements Setup new calibration capability for Keysight and multi-vendor products Serve as an internal resource on technical issues support Deliver other assignments as provided Bachelor's Degree in Electrical/Electronics Engineering, Applied Physics and a broad knowledge of the measurement science Typically 3-5 years relevant experience in Test and Measurement instruments for entry to this level Experience in DC & low frequency and RF & microwave metrology Advantage with having knowledge of quality standards for ISO 9001, ANSI/NCSL Z540-3, and ISO/IEC 17025 Must be able to work with minimal supervision and interface effectively with team members and customers Demonstrate good customer engagement, interpersonal and communication skills Must be flexible and capable to work in a changing priorities environment Must be flexible to travel Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.***