Senior Manager–Operations

Job Purpose:

To lead and drive operational excellence across assigned areas, ensuring strong business performance, consistent execution of brand standards, and delivering superior customer experience in alignment with company strategy.

Main Responsibilities:

• Business
  • Drive execution of operational standards to optimize sales, profitability, and return on assets
  • Monitor and analyse weekly performance (Sales, Cost, Profit) and take proactive actions
  • Develop and execute operating plans, budget, and training roadmap aligned with business goals
  • Ensure effective crisis management and operational continuity
  • Support Director of Operations in strategic initiatives and key business decisions
  • Ensure strong brand image through effective public relations and operational discipline
• Sales
  • Set and cascade sales targets to Area Coaches and Restaurant Managers
  • Analyze sales trends and identify gap-closing action plans
  • Drive Local Store Marketing effectiveness and execution excellence
  • Partner with cross-functional teams to accelerate sales growth initiatives
• People
  • Build strong leadership pipeline (AC / RM) to support business growth
  • Coach and develop Area Coaches and Restaurant Managers on performance and leadership
  • Ensure proper staffing levels in collaboration with HR
  • Drive training effectiveness and capability development across operations
  • Lead continuous improvement of operational systems, SOO, and manuals
  • Reinforce performance management and communication standards
• Customer
• • Ensure consistent delivery of Customer Excellence and brand standards (QSC)
  • Drive customer satisfaction and complaint resolution effectiveness
  • Monitor and improve customer experience across all touchpoints
  • Ensure compliance with food safety, health, and company standards
• Perform other duties as assigned by Operation Director
  • Execute strategic projects as assigned by Director of Operations
  • Support transformation initiatives and operational innovation

Education:

• Bachelor Degree in Business Management or any related fields

Experience:

•  
• At least 5 year experience in management of Food and Service Operation

Qualifications:

• Good in English communication
• Good in computer literate in Word, Excel, PowerPoint

We are a diverse group of down-to-earth, straightforward and very result-oriented people with a vision. To be a Global Operator of Multiple Food Brands with the objective of providing 100% Satisfaction to all stakeholders.

 

We also share an inspiring organization culture: Driving to Unlock the Impossibilities. This culture is the foundation in everything we do here. If you are a highly motivated, extremely organized business executive with a successful track record in driving sales, and are looking for an opportunity to play a key role for an exciting company that will reward you for your dedication, then Minor Food is right for you