Platinum Client Account Manager

We are seeking an experienced Platinum Client Account Manager to lead and grow a confidential, strategic enterprise account within our Transport line of business. This role stewards a multi-year portfolio for our Transport Business in Melbourne, encompassing network upgrades and expansions across road and rail corridors, stations and precincts, tunnels and interchanges, as well as mobility and ITS solutions, active transport, bus programs, and digital/asset data transformation.

Operating across Australia and New Zealand, the manager will set the account vision and strategy while cultivating C-suite and senior relationships. This involves orchestrating integrated delivery across advisory, planning and approvals, design and engineering, digital and data, environmental and sustainability and program/project management to achieve measurable outcomes in safety, reliability, capacity and decarbonisation. 

Key focus areas include uncovering client goals and challenges, aligning our engineering solutions with their objectives, and driving pipeline origination and qualification. The manager will shape win themes for major pursuits, embed ESG and resilience considerations in bids and mobilise enterprise capabilities to create differentiated value. 

Additionally, this position provides senior oversight on strategic initiatives, such as executive workshops and stakeholder engagement, while leading regular business reviews that offer performance insights and improvement actions. Championing client experience and continuous improvement will also be essential to the role. 

How you’ll make a difference  

• Build and sustain strong relationships with client executives, delivery partners and industry stakeholders to unlock strategic opportunities. 

• Leverage professional networks to identify new pursuits and foster partnerships that drive growth across Transport. 

• Convert qualified leads into long-term partnerships through targeted engagement and value-led solutioning. 

• Track transport market trends, policy shifts, and competitor movements to inform account strategy and positioning. 

• Translate insights into tailored offerings that align with client priorities (e.g., capacity, reliability, decarbonisation). 

• Drive account growth through consultative selling and structured account planning. 

• Negotiate favourable, risk-aware terms that create mutual value and strengthen long-term relationships. 

• Manage multiple workstreams and stakeholders to ensure timely, quality and compliant delivery. 

• Collaborate across advisory, design, environmental, digital and PMO teams to align execution with client objectives 

The qualities that help you thrive  

The following qualifications and experience are highly desired, but if you don’t tick all the boxes you could still be a perfect fit for this role. Please apply, all applications will be considered. 

• Proven experience in account management, preferably within Transport engineering or technical services, with a strong growth track record on complex, multi-service accounts. 

• Results driven with a focus on measurable outcomes, client satisfaction and portfolio growth. 

• Exceptional communication and interpersonal skills, with the ability to build rapport, influence senior stakeholders, and maintain enduring client relationships. 

• Strong business acumen and the ability to identify and capitalise on revenue opportunities, complemented by a creative problem-solving mindset and innovative solutions. 

• Innovative thinker who can propose creative, scalable solutions that differentiate our offer and advance resilience/ESG goals. 

• Experience working with CAM teams, capture managers, and pursuit directors on positioning activities for major pursuits. 

• Degree in business, engineering, project management, strategy, or a related field. 

Why join AECOM

AECOM is the #1 transportation design firm globally as ranked by ENR for the last 23 years running. We deliver some of the most complex ports, coastal and maritime infrastructure projects across Australia and New Zealand. By joining our teams in Australia, you’ll play a key role in delivering infrastructure that supports trade, connectivity and economic development across the region.

You’ll also benefit from AECOM’s national and global design network, giving you the opportunity to collaborate with leading specialists across ANZ and internationally, while building your career on some of Australia’s most significant maritime infrastructure projects.

Why you’ll love working with us 

• Flexible work arrangements, including alternative start/finish times, part-time, job-sharing and hybrid work options
• Purchase up to 6 weeks additional annual leave per year         
• Flex public holidays – swap Easter or other holidays for ones that suit you better
• Continuous learning and growth - lunch and learns, professional development courses, financial study assistance, 5 days paid study leave, global career opportunities

Ready to push the limits of what’s possible?

We welcome applications from individuals of all backgrounds, including those with disabilities, additional health or mental health needs, and/or neurodiverse conditions. If you require any adjustments during the hiring process, please let us know.

Applications are reviewed as they come in, and the role may close earlier than expected, so if this opportunity sounds like you, we encourage you to apply as soon as possible.

Learn more about life at AECOM: LinkedIn, Facebook , Instagram, X, YouTube - explore our AECOM voices, employee stories, latest projects, and much more!

AECOM acknowledges the Traditional Owners and Custodians of the lands on which we, our clients and our communities live and work around Australia. We pay our respects to their cultures and to their Elders — past, present, and emerging. We are committed to connecting to Country in our work through meaningful engagement with First Nations peoples and businesses.  Find out more about our Australian Reconciliation Action Plan here: https://aecom.com/au/our-vision-for-reconciliation/.

AECOM acknowledges the Traditional Owners and Custodians of the lands on which we, our clients and our communities live and work around Australia. We pay our respects to their cultures and to their Elders — past, present, and emerging. We are committed to connecting to Country in our work through meaningful engagement with First Nations peoples and businesses.  Find out more about our Australian Reconciliation Action Plan here: https://aecom.com/au/our-vision-for-reconciliation/.

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $16.1 billion in fiscal year 2025. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.