IKEA Alexandra : Part-Time Sales Associates

About the job

• You understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet;
• You continuously keep yourself updated on the home furnishing products and in-store services and promotions to help customers make informed choices.
• Approach and listen to the customers at all time; in order to provide in-depth product knowledge.
• Understands the needs of the customer’s Life at Home and shares this knowledge with the customer and co-workers.
• Ensuring high level of customers’ satisfaction by assessing customers’ needs, providing information and assistance when required.
• You ensure the respective home furnishing business area are clean, tidy, items are on displayed, priced and fully stocked to provide an easy shopping experience for the customers.
• Actively steering top selling and prioritized products to maximize sales.
• Act and response quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback.
• Analyse your activity performance: identify successful activities, solutions and ideas, and use this information to improve your planning of future activities.
• You tidy up the store to ensure all loose hand articles are collected and returned to the respective home furnishing business.

 

Your profile

• You have an interest in home furnishing and people’s everyday life at home.
• Experience of working in a fast-paced environment, customer-focused and service industry.
• Strong understanding of what excellent customer service looks like and good problems solving skills.
• Ability to handle customer enquiries.
• Good attention to details and have the ability to prioritise and organise work in order to make the most efficient use of time available.
• Able to perform manual tasks and/or must be able to stand for long hours during retail hours
• You are able to commit to working on shift work, weekends and public holidays
• Good Sales experience and able to actively sell through understanding of customer’s needs.
• Strong knowledge in Microsoft Office. Crucial to have good computer knowledge.
• Able to commit 3months for the role.
• Training will be provided.