Field Service Engineer II

Responsibilities As a Field Service Engineer II, you are the face of ARCFIELD. As a member of the ARCFIELD Field Service Team, you will be empowered to: Support the Middletown, RI ARCFIELD location. A site with over 100 on-site users as well as several hundred remote users. The successful candidate will have experience refreshing and deploying new equipment including desktops, laptops, headsets, monitors etc. Major responsibilities will also include troubleshooting hardware and software issues such as connectivity and imaging issues in a Windows/Linux Environment, Network Maintenance, and White glove projects. The ideal candidate should have a deep technical expertise, excellent customer service skills, and the ability to work effectively in a fast-paced, dynamic environment. Responsibilities: Provide remote and on-site technical support and troubleshooting for customers and end-users Install, configure, maintain, and repair complex hardware and software systems Maintain accurate inventory levels in the enterprise inventory system Collaborate with the logistics team to track and manage incoming and outgoing stock Assist with the coordination of stock transfers and shipments to meet business needs Participate in in-service training, staff meetings, and other professional development opportunities. Analyze and resolve technical issues in a timely manner Develop and implement effective solutions to problems Document all support activities and maintain detailed records Collaborate with cross-functional teams to ensure optimal system performance Stay up-to-date with the latest technologies and industry trends Onsite requirement - 5 days per week Core hours - 8:00 a.m. to 5:00 p.m. eastern time Qualifications Required Qualifications: Bachelor's degree in Computer Science, Engineering, or a related technical field 2-4 years of experience as a field support engineer or in a similar technical role BS 2-4 Years, MS 0-2 or HS 8-10 Knowledge of hardware and software systems, networks, and IT infrastructure Strong problem-solving, analytical, and critical thinking skills Excellent communication and customer service skills Ability to work independently and as part of a team Willingness to travel to customer sites as needed Certifications (e.g., CompTIA, Cisco, Microsoft, Network+, Security+) are preferred Experience with project management and documentation is a plus Strong troubleshooting and diagnostic skills Adaptability to learn new technologies and systems quickly Preferred Qualifications: Provide Windows Server OS software and hardware support Experience using Salesforce, Jira or other enterprise ticketing system Experience troubleshooting both local and network printers Experience providing both in person and over the phone support Moderate to advanced troubleshooting skills Comfortable working with hardware and software issues Great customer service (will be sitting on client site working directly with end users) Ability to work autonomously with minimal supervision Excellent written communication and technical documentation skills Willingness to travel Minimal Equal Pay Act This is the projected compensation range for this position. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, Arcfield invests in its employees beyond just compensation. Arcfield ’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, Short Term and Long-Term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections. Min: $57,097.40 Max: $99,281.30 EEO Statement We are an equal opportunity employer and federal government contractor. We do not discriminate against any employee or applicant for employment as protected by law. As a Field Service Engineer II, you are the face of ARCFIELD. As a member of the ARCFIELD Field Service Team, you will be empowered to: Support the Middletown, RI ARCFIELD location. A site with over 100 on-site users as well as several hundred remote users. The successful candidate will have experience refreshing and deploying new equipment including desktops, laptops, headsets, monitors etc. Major responsibilities will also include troubleshooting hardware and software issues such as connectivity and imaging issues in a Windows/Linux Environment, Network Maintenance, and White glove projects. The ideal candidate should have a deep technical expertise, excellent customer service skills, and the ability to work effectively in a fast-paced, dynamic environment. Responsibilities: Provide remote and on-site technical support and troubleshooting for customers and end-users Install, configure, maintain, and repair complex hardware and software systems Maintain accurate inventory levels in the enterprise inventory system Collaborate with the logistics team to track and manage incoming and outgoing stock Assist with the coordination of stock transfers and shipments to meet business needs Participate in in-service training, staff meetings, and other professional development opportunities. Analyze and resolve technical issues in a timely manner Develop and implement effective solutions to problems Document all support activities and maintain detailed records Collaborate with cross-functional teams to ensure optimal system performance Stay up-to-date with the latest technologies and industry trends Onsite requirement - 5 days per week Core hours - 8:00 a.m. to 5:00 p.m. eastern time Required Qualifications: Bachelor's degree in Computer Science, Engineering, or a related technical field 2-4 years of experience as a field support engineer or in a similar technical role BS 2-4 Years, MS 0-2 or HS 8-10 Knowledge of hardware and software systems, networks, and IT infrastructure Strong problem-solving, analytical, and critical thinking skills Excellent communication and customer service skills Ability to work independently and as part of a team Willingness to travel to customer sites as needed Certifications (e.g., CompTIA, Cisco, Microsoft, Network+, Security+) are preferred Experience with project management and documentation is a plus Strong troubleshooting and diagnostic skills Adaptability to learn new technologies and systems quickly Preferred Qualifications: Provide Windows Server OS software and hardware support Experience using Salesforce, Jira or other enterprise ticketing system Experience troubleshooting both local and network printers Experience providing both in person and over the phone support Moderate to advanced troubleshooting skills Comfortable working with hardware and software issues Great customer service (will be sitting on client site working directly with end users) Ability to work autonomously with minimal supervision Excellent written communication and technical documentation skills Willingness to travel Minimal