Cluster Reservation Supervisor - Raffles & Fairmont The Red Sea

WE ARE SEEKING A HIGHLY ORGANIZED AND CUSTOMER-FOCUSED RESERVATIONS 
SUPERVISOR TO JOIN OUR TEAM IN RED SEA, SAUDI ARABIA. IN THIS KEY ROLE, YOU WILL 
OVERSEE THE RESERVATIONS DEPARTMENT, ENSURING OPTIMAL REVENUE GENERATION 
AND EXCEPTIONAL GUEST EXPERIENCES.

• LEAD AND MANAGE THE RESERVATIONS TEAM, PROVIDING GUIDANCE, TRAINING, 
AND SUPPORT TO ACHIEVE DEPARTMENTAL GOALS
• OVERSEE DAILY RESERVATIONS OPERATIONS, IMPLEMENTING EFFECTIVE 
STRATEGIES TO MAXIMIZE REVENUE AND OCCUPANCY
• MONITOR AND ANALYZE RESERVATION TRENDS, ADJUSTING STRATEGIES AS 
NEEDED TO OPTIMIZE PERFORMANCE
• ENSURE ALL RESERVATIONS ARE PROCESSED ACCURATELY AND EFFICIENTLY, 
ADHERING TO COMPANY POLICIES AND PROCEDURES
• COLLABORATE WITH REVENUE MANAGEMENT, SALES, AND FRONT OFFICE TEAMS 
TO ALIGN RESERVATION STRATEGIES WITH OVERALL BUSINESS OBJECTIVES
• HANDLE COMPLEX RESERVATION INQUIRIES AND RESOLVE ESCALATED CUSTOMER 
ISSUES
• GENERATE AND ANALYZE REPORTS ON RESERVATIONS PERFORMANCE, PROVIDING 
INSIGHTS TO MANAGEMENT
• STAY UPDATED ON INDUSTRY TRENDS AND COMPETITOR ACTIVITIES TO MAINTAIN 
A COMPETITIVE EDGE
• ENSURE COMPLIANCE WITH SAUDI ARABIAN HOSPITALITY REGULATIONS AND 
STANDARDS

• 3-5 YEARS OF EXPERIENCE IN HOTEL RESERVATIONS, WITH A PROVEN TRACK 
RECORD IN A SUPERVISORY ROLE
• PROFICIENCY IN RESERVATION MANAGEMENT SYSTEMS AND GLOBAL 
DISTRIBUTION SYSTEMS (GDS)

JOB SPECIFICATIONS
• STRONG LEADERSHIP SKILLS WITH THE ABILITY TO MOTIVATE AND DEVELOP TEAM 
MEMBERS
• EXCELLENT CUSTOMER SERVICE SKILLS AND A CUSTOMER-CENTRIC APPROACH
• DEMONSTRATED EXPERIENCE IN REVENUE MANAGEMENT
• ADVANCED PROBLEM-SOLVING AND DECISION-MAKING ABILITIES
• EXCEPTIONAL COMMUNICATION SKILLS, BOTH VERBAL AND WRITTEN
• STRONG ANALYTICAL SKILLS WITH THE ABILITY TO INTERPRET DATA AND GENERATE 
ACTIONABLE INSIGHTS
• PROFICIENT IN TIME MANAGEMENT AND PRIORITIZING TASKS IN A FAST-PACED 
ENVIRONMENT
• BACHELOR'S DEGREE IN HOSPITALITY MANAGEMENT OR RELATED FIELD 
PREFERRED
• IN-DEPTH KNOWLEDGE OF THE HOSPITALITY INDUSTRY AND CURRENT MARKET 
TRENDS
• FLUENCY IN ARABIC AND ENGLISH
• FAMILIARITY WITH SAUDI ARABIAN HOSPITALITY REGULATIONS AND CULTURAL 
NORMS
• ABILITY TO WORK FLEXIBLE HOURS, INCLUDING WEEKENDS AND HOLIDAYS, AS 
REQUIRED

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.