Publisher Operations Coordinator

Ingram Content Group (ICG) is hiring a Publisher Operations Coordinator to join our team.  In this role, the Publisher Operations Coordinator provides operational support to IPS distribution brands. Works closely with our Client Experience team to onboard and offboard new client publishers. Works in systems to help manage metadata, produce sales reporting, and improve inventory operations, and will be a point person for training users in these systems. Helps identify opportunities to improve efficiency across departments and implement process improvement.

Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.

Required Qualifications:

• Bachelor’s degree or equivalent year for year directly related experience
• 3 years of experience in marketing, book publishing, book industry, account support, client administration, data management, or related field

Preferred Skills:

• Ingram Customer Care experience

Key Responsibilities:

• Serves as point person for client publisher integrations, terminations, and service additions, communicating with various internal teams, tracking progress, and providing regular updates
• Facilitates Ingram systems tutorials for onboarding clients and helps oversee new client transition needs
• Assists with identifying sales, returns, financial discrepancies, and feed issues to accurately answer systems and reporting questions for new and current clients
• Supports IPS operational needs in conjunction with Publisher Care and DC Operations and helps support operational initiatives (e.g. inventory reduction across client publishers)
• Assists with inventory management for clients – identifying low stock titles, tracking expected inventory & receipts, upcoming releases with no stock
• Assists with metadata reviews on a regular basis to ensure metadata is properly distributing to sales partners, escalates issues as needed
• Assists with assessing metadata health for frontlist titles in order to optimize title records for sell-in
• Assists with publisher metadata entry into metadata management system CoreSource as needed
• Maintains resources for client publisher contract information as needed
• Works daily in various Ingram systems, providing internal and client publisher user training as needed
• Updates internal and client-facing training documentation as needed

Hiring Salary Range: $22.17/hr - $27.48/hr. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to:  the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 10 vacation days & 10 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish