Entry Level-Customer Service Representative

JOB OPENING — Customer Service Representative (Entry Level) ADF Medical Services Inc. We're hiring a motivated and enthusiastic Entry Level Customer Service Representative to join our patient support team. No prior medical experience needed — just a positive attitude, great communication skills, and a genuine desire to help people. If you're ready to start your career in healthcare customer service — this is your chance! Role: Customer Service Representative (Entry Level) Department: Customer Support & Patient Services Location: Fully Remote 🕐 Type: Full-Time / Part-Time

Respond to patient and client inquiries via phone, email, and chat channels Provide basic information on services, appointments, billing, and general support Direct complex or sensitive inquiries to the appropriate team or department Document all interactions accurately in our CRM and support systems Follow up with patients and clients to ensure satisfaction and resolution Follow company scripts, guidelines, and communication standards Maintain strict patient confidentiality in accordance with HIPAA guidelines Participate in paid training, onboarding, and ongoing coaching sessions

What We Offer: Competitive starting pay Paid training and onboarding Health, dental & vision benefits (full-time employees) Paid time off & paid holidays Flexible scheduling options Mentorship and ongoing support from team leaders Clear path for career growth within ADF Medical Services No experience needed — we will train you