People Operations Coordinator

Location: hybrid, based at one of our UK offices: London, Birmingham, or Manchester.

The Role

As a key member of the Global People Operations team, the People Operations Coordinator supports the entire employee lifecycle at Teneo. They are often the first point of contact for our employees and aim to provide a seamless and positive experience for everyone. Well-versed in company policies, processes, and procedures, they are responsible for handling a wide range of routine HR inquiries and support managers and employees through various lifecycle changes.

Responsibilities

• Support managers and employees with routine people-related queries, promoting self-service solutions while providing additional support when necessary.
• Take accountability to track and manage key employee lifecycle processes, such as onboarding, visa sponsorships (including renewals), probation and offboarding. Ensure candidates, managers and employees are informed at each step about their responsibilities, entitlements, and next steps.
• Manage changes to employment conditions, such as promotions, flexible working arrangements and internal and international transfers. Ensure that both documentation and Workday are updated and accurate.
• Serve as a front-end Subject Matter Expert (SME) for Workday, providing guidance and support to users on system functionalities and HR processes. Additionally, serve as a confident back-end user with an understanding of the wider systems view of the application to ensure efficient workflows, timely troubleshooting and data accuracy.
• Collaborate with the Payroll function or 3rd party vendors to ensure a seamless monthly payroll process.
• Prepare contractor agreements and manage their onboarding and offboarding process in Workday. Assist in determining whether individuals should be classified as contractors or employees based on local legislation.
• Anticipate the reporting needs of various stakeholders and proactively propose and implement better reporting solutions in collaboration with the HRIS team.
• Provide support, both to employees and the wider People Team, during cyclical process such as Goal Setting, and Performance, Promotion and Compensation reviews. Such support varies by process but may involve leading training sessions for employees, providing Workday assistance, or tracking completion rates.
• Proactively contribute to the continuous improvement of HR policies, processes and related documentation/guides to enhance People Operations services and the employee experience.
• Administer employee benefits and manage the benefits system and pension portal.
• Guide employees through family leave policies and processes.

Requirements

• At least 2 years’ experience as an HR Administrator or HR Officer.
• Knowledge of local employment legislation.
• Experience with HRIS systems like Workday preferred.
• CIPD Level 3 or 5 qualification and/or bachelor's degree in human resources, business management, psychology or related field preferred.
• Strong administration and organizational skills with excellent attention to detail.
• Exceptional customer service and prioritization skills.
• Ability to manage multiple tasks and projects simultaneously.
• Excellent verbal and written communication skills.
• Exemplifies integrity and discretion.
• Continuous improvement mindset – a proactive, adaptable, and agile collaborator.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).

What We Can Offer

• Competitive salary (depending on experience)
• 28 days holiday
• Discretionary bonus
• Annual salary review
• Pension (with company contribution: 5% of annual salary)
• Enhanced maternity and paternity leave (depending on length of service) and shared parental leave
• Private medical insurance
• Group Income protection
• Life assurance
• Cycle to work schemes
• Season ticket loans
• Regular social, cultural and charitable activities
• Flexible working with office laptop and phone provided

About us

Teneo is the global CEO advisory firm. We partner with our clients globally to do great things for a better future.

Drawing upon our global team and expansive network of senior advisors, we provide advisory services across our five business segments on a stand-alone or fully integrated basis to help our clients solve complex business challenges. Our clients include a significant number of the Fortune 100 and FTSE 100, as well as other corporations, financial institutions and organizations.

Our full range of advisory services includes strategic communications, investor relations, financial transactions and restructuring, management consulting, physical and cyber risk, organizational design, board and executive search, geopolitics and government affairs, corporate governance and ESG.

The firm has more than 1,800 employees located in 45+ offices around the world.

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