Concierge

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

• Deliver general concierge duties including answering calls, email enquiries and welcoming guests etc. 

• Demonstrate professional and polite responses in telephone/front desk  

• Maintain cleanliness and tidiness at the concierge all times 

• Responsible for employees/guests badge and building card management, keeping track of all record and provide monthly reports to facilities manager 

• Support and coordinate workplace initiatives, including but not limited to communications campaigns, or company events if required 

• Assist with ad-hoc requests

• Responsible for ensuring availability of magazines/ brochures and directory signage updated 

• Leading clients to appropriated locations/floors 

• Actively follow up requests/complaints from clients or guests, report problems to facilities manager if needed  

• Cooperate with onsite FM team, cleansers to ensure the clean and tidiness of concierge  

• Perform general office administrative duties as assigned including filing documents, procurement and maintenance of office equipment and consumables 

Desired or preferred experience and technical skills

• Diploma qualification in hospitality or facilities management

• At least 2 years of experience in reception/call center/help desk/front desk and back-office processes is required with strong administration skills

• Experience in facilities-related matters in office building or shopping mall is an advantage

• Excellent people skills and ability to interact with a wide range of client staff and demands

• Good understanding of facilities and housekeeping management

• Strong command of English, Cantonese, and Putonghua

• Proficient in Microsoft applications including Outlook, Word, Excel and PowerPoint 

Location:

On-site –Hong Kong, SAR, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.