Field Service Representative

The Field Service Engineer or Field Service Representative (FSR) will be responsible for providing on-

site technical customer service. This position will include chemistry tests, chemical feed and control

equipment maintenance, chemical inventory management, technical recommendations, and written

service reports. This is a customer facing position.

Main Responsibilities

• Ensure compliance with all aspects of safety on the job – including the operation and

maintenance of an assigned company vehicle – and comply with all VEOLIA Environmental,

Health and Safety (EHS) policies and Italian laws

• Install and service chemical feed and water treatment and chemical feed equipment at

designated locations

• Act as technical consultant and liaison with customer management and technical counterparts
• Perform water analysis and/or collect samples for preparation, labeling and shipment to

designated laboratory for analysis

• Work with PLC controls, understands water process treatment design, and repairs pumps,

instruments and control panels

• Conduct preventive maintenance and calibrates feed pumps, controllers, feed rate charts and

maintain log sheets

• Maintain inventory of spare parts (lube oil, tubing, and piping), and adequate supply of

reagents, sample containers, and shipment containers necessary for routine as well as special

sampling and analysis

• Travel to customer sites and perform preventive maintenance and related services
• Troubleshoot and repairs pumps, instruments and control panels. Calibrate feed pumps,

controllers, feed rate charts and maintain log sheets. Conduct preventative maintenance on

chemical feed pumps, controllers and instrumentation.

• Work closely with Sales to provide insight into new instrument and new service opportunities as

well as upsell service and consumables at existing customer sites based on need

• Work frequently in a heavy industrial environment requiring use of Personal Safety Equipment

and exposure to noise, dust, chemicals and other similar irritants typical of those found in

refinery, chemical plants, power plants, etc…

• Optimize system performance
• Drives Value Generation Plan on assigned customer
• Responsible for efficient week planning, service optimization & time spend vs contract

Qualifications/Requirements

• Bachelor’s Degree in Chemical Engineering, Chemistry, Mechanical Engineering,

Environmental Engineering or similar

• Possession of driving license required (license B)
• IT Proficiency
• Fluent in English & Italian
• Ability and willingness to travel regularly within assigned territory, at times requiring overnight

stay, as required

• At least six months of relevant work experience (e.g. internships, training, initial professional

experience)

• Proven time management and organizational skills to quickly identify and prioritize issues
• Create solutions and meet deadlines
• Ability to exercise independent judgment consistent with department guidelines
• Maintain workflow and anticipate future needs of the team
• Self-motivated, with the ability to drive projects to completion with minimal oversight
• Team player with strong interpersonal skills, capable of working within a globally diverse team

across different time zones

• Effective benefit-oriented presentation skills.
• Appreciated previous experience abroad (e.g. studies, practical experience, work & travel)
• Passion for our water treatments
• Initiative, willingness to change, team spirit and self-reflection
  As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.