Customer Service Representative - SPS

Who are we? If you’re a caring communicator who’s passionate about making a difference through meaningful interactions, we’d love to hear from you! Are you ready for your next career challenge? Join AnswerHero, a bilingual live call answering service company established in 2010. Our team of around 115 professionals is spread across the United States, Honduras and Costa Rica. We cater to small and medium-sized businesses in the US, offering services that go beyond traditional call center tasks. We’re not about telemarketing, technical support or collections. Instead, we specialize in message handling, appointment scheduling, live call interpretation, and more. Our sole connection with our customers is through the phone. We’re on a mission to make every caller’s experience efficient and pleasant, ensuring accurate messages for our clients. Why work with us? At AnswerHero, we’re dedicated to turning every staff member into a HERO for our callers. To ensure your success, we provide comprehensive training and provide you with all the tools you need. If you are eager to learn, take on new challenges and advance your skillset, WE WANT TO TALK TO YOU! Our company culture and work environment reflect our commitment to keeping an excellent workplace. When you work at AnswerHero you’ll feel like you are part of a team and that is because we believe in putting our staff members first. Our offices are located near the City Mall, right in the middle of everything, making it super easy for our in-office heroes. This is an ON-SITE in office position.

What does it take to be a part of the #HeroSquad? English (C1 or higher) Strong communication skills, both verbal and written Experience in call centers preferred Strong soft skills, empathy, professional demeanor, reliability Attention to detail and active listening Willingness to work on-site

What we offer Industry-leading Base Pay Performance Bonuses Transportation Subsidy Birthdays off Private Health and Life Insurance