Customer Service Representative - Transportation

As the Customer Service Representative - Transportation, you will be responsible for managing the flow of information between the customer base and the Planning / Dispatch group to ensure timely execution of service.

What you’re responsible for: 

• Managing inbound communications with customers and drivers/carriers.
• Creating orders in the system to be managed by the Planning / Dispatch department.
• Communicating with customers and carriers to ensure smooth logistics operations.
• Preparing shipping documents (BOLs, packing lists, customs paperwork, labels, etc.).
• Tracking orders in the system through to completion.
• Supporting the supply chain analyst objectives.
• Collaborating with the Inventory Management team to reconcile inventory systems.

To join our team:

• You have a Bachelor’s degree in Supply Chain management, Logistics, Business Administration, or related field (preferred).
• You have experience in logistics, supply chain, or transportation coordination.
• You have strong organizational and multitasking abilities.
• You have excellent written and verbal communication skills.
• You are proficient in logistics software (WMS/TMS), Excel, and ERP systems.
• You have a problem-solving mindset with the ability to work under pressure.
• You have knowledge of shipping regulations and international logistics.

What we offer! 

• A competitive wage, vacation, benefits and a RRSP matching program 
• Annual AIM tuition scholarship program up to $8,500 per eligible dependents 
• The tools and support needed to be successful in your career and professional development 
• A dynamic & rewarding work environment that is also a lot of fun! 

This role offers a competitive compensation package with an annual salary range of CAD $50,000–$65,000.