EN - Housekeeping Attendant

What you will be doing:

• Clean all assigned guestrooms to standard
• Take initiative to add a personalized experience for the guest
• Take ownership of guests' privacy and belongings, while ensuring exceptional service
• Maintain cleanliness and orderliness of hallways, public areas, and back-of-house spaces
• Report any maintenance issues or safety hazards to the appropriate department
• Restock guest room amenities, linens, and supplies as needed
• Collaborate with other departments to ensure smooth operations and guest satisfaction
• Adhere to all safety and sanitation protocols
• Assist with laundry duties as required
• Respond promptly to guest requests and special requirements

Your experience and skills include:

• Warm and caring personality; previous housekeeping experience is an asset
• Ability to anticipate and focus attention on guest needs, being professional and welcoming
• Excellent organizational skills and time management
• Physical stamina to perform tasks such as bending, lifting, and standing for extended periods
• Attention to detail and commitment to maintaining high cleanliness standards
• Flexibility to work various shifts, including weekends and holidays
• Strong communication skills in English; proficiency in additional languages is a plus
• Ability to work independently and as part of a team
• Knowledge of cleaning products, equipment, and safety procedures
• Customer service orientation with a positive attitude
• Discretion and respect for guest privacy
• Basic computer skills for using property management systems
• Ability to prioritize tasks and manage time effectively in a fast-paced environment
• Willingness to learn and adapt to new cleaning technologies and procedures

• Respect guest privacy and handle belongings with care, following "Do Not Disturb" protocols and ensuring the room remains secure at all times.

• Maintain the cleanliness of public and back-of-house areas, including corridors, stairwells, service rooms, and staff areas.

• Identify and report any maintenance or safety issues (e.g. faulty fixtures, hazards, damaged furniture) to the appropriate team to ensure a prompt response.

• Replenish guest amenities and room supplies such as towels, toiletries, tea/coffee, and stationery according to room type and brand standards.

• Work collaboratively with the front office, maintenance, and laundry departments to ensure guest rooms are ready on time and that any special requests are met.

• Follow strict health, safety, and hygiene protocols, including PPE use, chemical handling, and infection control procedures.