Guest Service Reservation Agent

Guest Service & Communication

• Respond to reservation requests by phone, email, or online platforms in a timely and courteous manner.

• Offer upselling opportunities to maximize room revenue and enhance guest experience.

• Handle special requests, VIP reservations, and group bookings with attention to detail.

System & Process Management

• Enter reservations accurately into the system (Opera or relevant PMS/CRS).

• Process amendments, cancellations, and no-shows according to standard procedures.

Coordination & Reporting

• Coordinate with Front Office, Sales, and Revenue teams for daily arrivals, VIPs, and special events.

• Ensure group blocks and allotments are managed effectively.

Standards & Compliance

• Ensure all reservations comply with company policies, brand standards, and data privacy regulations.

• Maintain confidentiality of guest and company information at all times

Qualifications & Requirements:

• Previous experience in reservations or front office is preferred.

• Knowledge of Opera PMS or similar reservation systems is an advantage.

• Strong communication skills in English and Bahasa Indonesia.

• High attention to detail and accuracy.

• Customer-focused, with a proactive and solution-oriented mindset.

• Able to work under pressure and in a team environment.

Why Join Us?

• Opportunity to be part of a leading international hospitality brand.
• Career growth and development within Accor Hotels.
• Dynamic and supportive work environment.