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WebsiteBilingual Customer Support Specialist English & Polish
Company
Role
Bilingual Customer Support Specialist English & Polish
Job type
Full-time
Posted
Yesterday
Salary
Job description
- Position: Bilingual Customer Support Specialist (English & Polish) - Project: New Energy Project - Employment Type: Full-time, Remote - Working Hours: Monday to Friday, 9:00 AM to 5:00 PM (Poland Time) Responsibilities: - Handle customer inquiries through multiple channels, including phone, email, live chat, and ticketing systems. - Provide support in both English and Polish languages. - Assist customers with questions related to products, services, orders, accounts, and after-sales support. - Offer basic troubleshooting and technical support for product-related issues. - Guide customers through basic solutions and escalate complex cases to the appropriate team when necessary. - Utilize CRM and support tools to manage and document customer interactions. Requirements: - Minimum of 1 year of customer service experience. - Proficiency in both English and Polish. - Strong communication and problem-solving skills. - Ability to work independently in a remote environment.
