Concierge Agent - CRETE

Pioneering for the last 50 years, Mitsis Group is the largest privately owned hotel chain in Greece, driven by its customer-centric philosophy, family care and authentic Greek identity. With 24 hotels, and 5.000 employees in Athens, Crete, Kamena Vourla, Kos, Rhodes, Santorini, Corfu and Cjhalkidiki the Group offers a rich blend of hospitality with exceptional services, unique locations, impeccable facilities, refined gastronomy and a wide range of choices and experiences to its customers. Through a family and pleasant working environment, we transform each of our guests into honorary guests, offering unforgettable memories of a lifetime! Mitsis Group offers a new job in its hotels: Concierge Agent Location: Crete Employment Type: Contract Ref: HO/ COCr Position Scope To ensure that we, along with our network of partners, provide efficient, prompt, and professional services that meet and exceed our guests’ expectations. Key Responsibilities Operates the Mitsis Concierge platform. Understands customer’s needs and provides personalized solutions regarding activities, facilities and services provided by the hotel. Acts as the point of reference for guests who need assistance or information and attend to the wishes and requirements. Collaborates with reception staff to meet guests' needs. Optimizes revenue through sales of concierge services.

Degree or Certificate in Hospitality and/or related field (preferred). Hospitality experience anticipating the needs of hotel guests is needed. Previous experience in a similar role is preferable. Excellent knowledge of Microsoft Office programs (Word, Excel, PowerPoint etc.). Business fluency in spoken and written English (proficiency diploma required). Knowledge of an additional language would be an asset. Skills Sales and business-oriented with exceptional organizational skills and attention to detail. Customer service-oriented with impeccable communication skills and a willingness to go the extra mile. Ability to build strong working relationships and have an approachable and professional manner. Strong initiative and proactiveness in a team environment.

Competitive remuneration package. Working in a group with anthropocentric perception. Continuous training according to the standards and dynamic development of the company. Prospects for professional development in an ever-growing group. Create your own professional story #createyourcareerstory and join a team of 5,000 members at Mitsis Hotels! For all applications and information submitted, absolute confidentiality will be maintained. You can forward your CV at career@mitsis.com or follow the link "Send CV" You can find out more information about Mitsis Group by following the links below: https://www.mitsis.com/en https://www.mitsis.com/en/career/form?utm_source=website&utm_medium=career_page&utm_campaign=career-form