Customer Service Representative

About LBC Mortgage LBC Mortgage is a Los Angeles–based mortgage company with over 20 years of industry experience . We specialize in helping clients with residential mortgage solutions and pride ourselves on strong customer service, clear communication, and a smooth loan process. We are currently looking for a Customer Service Representative to support our team by assisting clients, answering inquiries, and ensuring excellent service throughout the mortgage process. Key Responsibilities Answer inbound calls, emails, and messages from clients in a professional and friendly manner Provide updates to borrowers regarding loan status and next steps Assist clients with document requests and basic loan-related questions Support Loan Officers and Processors with administrative tasks Maintain accurate client records and notes in the CRM system Follow up with clients to ensure all required documents are received Help resolve issues and escalate urgent matters when needed Ensure high-quality customer experience and strong communication at all stages Requirements Strong communication skills (verbal and written) Professional attitude and customer-first mindset Ability to multitask and stay organized in a fast-paced environment Comfortable working with deadlines and follow-ups Basic computer skills and ability to work with CRM systems Ability to work independently and as part of a team Preferred Qualifications Experience in mortgage, lending, banking, or real estate (preferred) Experience working in customer support or client-facing roles Familiarity with loan documentation is a plus Knowledge of Encompass or similar systems is a plus What We Offer Competitive salary based on experience Stable company with 20+ years in the mortgage industry Friendly and supportive team environment Opportunity to grow within the mortgage and lending industry Training and professional development