Care Operations Coordinator (Part-Time)

Malama leverages the best of technology and people to deliver exceptional care - we build novel biometric tracking and patient engagement tools that allow skilled Care Managers to provide high-touch care navigation and coordination for pregnant and postpartum mothers that improves health outcomes for mom and baby. We’ve raised $9.2M in funding to date and are on target to hit profitability early this year. Our mission is to improve pregnancy-related outcomes beginning with conditions that disproportionately affect historically underserved groups. We’re hiring a part-time Care Operations Coordinator to support Malama’s referral and health plan operations. This role is responsible for submitting referrals to health plans, tracking their status end-to-end, and supporting recurring operational reporting (such as capacity reports). This role is an ideal fit for someone who cares deeply about accuracy and follow-through, and takes pride in removing friction for frontline care teams and the members they support. Referral Submission & Tracking (Primary Focus) Submit referrals to health plans using portals, fax, secure upload, or email Track referral status from submission through completion Maintain organized records of submission confirmations, approvals, rejections, and pending items Identify and correct submission errors Flag delays or unresolved referrals to operations leadership Follow up with payers as needed to resolve pending items and close loops with the care team Health Plan Workflow Support Maintain current knowledge of referral submission requirements Document and communicate payer requirement changes Maintain reference materials for payer workflows Support onboarding of new payer workflows Monthly Reporting Support Prepare and submit monthly capacity reports and other required payer reports Maintain tracking tools used for reporting Ensure all reporting deadlines are met

2–4 years of experience in healthcare operations, referral coordination, or payer workflows (Medicaid health plan experience preferred) Experience submitting referrals using payer portals, fax, or secure email Strong attention to detail and organizational skills Experience using support ticketing systems and maintaining manual tracking logs or workflow tools Ability to manage multiple referrals at once Strong written communication skills Experience working with Protected Health Information (PHI) in compliance with HIPAA requirements Nice to have Prior experience working with Medi-Cal managed care plans or health plan portals Comfort collaborating across operations and clinical teams in a fast-moving environment

$22–$25 per hour Work Schedule: Approximately 20 hours per week (part-time) Occasional flexibility may be required to meet submission or reporting deadlines Weekly hours may vary slightly based on referral volume and reporting cycles Applications reviewed on a rolling basis - apply early! Email hiring@heymalama.com with questions. Equal opportunity Malama is an equal opportunity employer. We strongly encourage applications from recent graduates, early-career advocates, Black, Indigenous, Latina/x, and other women of color, people with lived experience of pregnancy, and community members. You do not need years of experience to apply — passion, community roots, and a commitment to birth equity matter most.