Live Chat Support-Fully Remote

JOB OPENING — Live Chat Support (Fully Remote) ADF Medical Services Inc. We're hiring a responsive and professional Fully Remote Live Chat Support agent to assist our patients and clients through our digital chat platform in real time. If you're a fast typist with great written communication skills and a passion for helping people online — this role is for you. Role: Live Chat Support Agent (Fully Remote) Department: Customer Support & Patient Services Location: Fully Remote 🕐 Type: Full-Time / Part-Time

What You'll Do: Respond instantly to patient and client inquiries through our live chat platform Provide accurate and helpful information on services, appointments, billing, and support Manage multiple live chat conversations simultaneously with speed and professionalism Log and document all chat interactions accurately in our CRM system Identify and escalate urgent or unresolved issues to the appropriate team promptly Deliver a consistently warm and professional patient experience in every chat Follow all company communication guidelines and service quality standards Adhere strictly to HIPAA guidelines and patient confidentiality protocols at all times

What We Offer: Competitive pay Health, dental & vision benefits (full-time employees) Paid time off & paid holidays Flexible shift options including evenings and weekends 100% remote — work from anywhere Supportive team environment and ongoing coaching Career growth and advancement opportunities within ADF Medical Services