Senior Intranet Lead

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS. Senior Lead, Intranet Technology & Experience We are seeking a Senior Lead to play a pivotal role in shaping and delivering our next-generation intranet. Reporting to the Web Manager, this role sits at the intersection of technology, user experience, and internal communications, with a strong emphasis on building scalable, well-integrated digital foundations that enable great employee experiences. This is a hands-on role ideal for someone who thrives on solving complex integration challenges, modernizing platforms, and translating technical decisions into seamless, intuitive experiences for employees. What You’ll Do Lead the design and evolution of the intranet’s technical architecture, ensuring scalability, performance, and security Collaborate with UX, content, and communications leads to translate employee needs into technical solutions Define integration patterns and standards across enterprise systems (e.g., M365, identity management, search, content repositories) Partner with IT and security teams to ensure compliance with enterprise technology standards Own the technical connections between the intranet and the firm’s digital ecosystem Ensure seamless data flows, consistent user identity, and intuitive cross-platform experiences Anticipate future integration needs and design with extensibility in mind Champion performance, accessibility, and reliability as core components of employee experience Troubleshoot and resolve complex platform or integration issues that impact users Lead technical delivery across intranet enhancements and releases Evaluate and recommend tools, frameworks, and vendors to support intranet evolution Establish best practices for documentation, technical governance, and long-term maintainability Create strong governance frameworks that keep content relevant at scale What You’ll Bring 10+ years of experience in marketing & communications technology User-first thinker who believes good architecture enables great experiences Strong experience in digital platforms, intranets, or enterprise web ecosystems. Experience with Microsoft systems including SharePoint, Viva Engage, Co-Pilot preferred. Strong executive presence and ability to influence stakeholders at all levels to get excited about engaging with the platform Deep understanding of system integrations, APIs, identity, search, and content platforms Comfort translating between technical teams and non-technical stakeholders Pragmatic problem-solver who knows when to innovate and when to standardize Collaborative partner who enjoys working across IT, internal communications, and business teams Experience working within large, complex organizations Experiene managing people Curious, adaptable, and motivated by building things that people actually use Fluency in English Client-first mentality Intense work ethic Collaborative spirit and problem-solving approach How you’ll grow: Cross-functional skills development & custom learning pathways Milestone training programs aligned to career progression opportunities Internal mobility paths that empower growth via s-curves, individual contribution and role expansions Perks & Benefits: At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States , visit ZS US office locations | Where we work | ZS . Hybrid working model: We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel: Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying? At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive. If you’re eager to grow, contribute, and bring your unique self to our work, we encourage you to apply. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To complete your application: Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At: www.zs.com Senior Lead, Intranet Technology & Experience We are seeking a Senior Lead to play a pivotal role in shaping and delivering our next-generation intranet. Reporting to the Web Manager, this role sits at the intersection of technology, user experience, and internal communications, with a strong emphasis on building scalable, well-integrated digital foundations that enable great employee experiences. This is a hands-on role ideal for someone who thrives on solving complex integration challenges, modernizing platforms, and translating technical decisions into seamless, intuitive experiences for employees. What You'll Do Lead the design and evolution of the intranet's technical architecture, ensuring scalability, performance, and security Collaborate with UX, content, and communications leads to translate employee needs into technical solutions Define integration patterns and standards across enterprise systems (e.g., M365, identity management, search, content repositories) Partner with IT and security teams to ensure compliance with enterprise technology standards Own the technical connections between the intranet and the firm's digital ecosystem Ensure seamless data flows, consistent user identity, and intuitive cross-platform experiences Anticipate future integration needs and design with extensibility in mind Champion performance, accessibility, and reliability as core components of employee experience Troubleshoot and resolve complex platform or integration issues that impact users Lead technical delivery across intranet enhancements and releases Evaluate and recommend tools, frameworks, and vendors to support intranet evolution Establish best practices for documentation, technical governance, and long-term maintainability Create strong governance frameworks that keep content relevant at scale What You'll Bring 10+ years of experience in marketing & communications technology User-first thinker who believes good architecture enables great experiences Strong experience in digital platforms, intranets, or enterprise web ecosystems. Experience with Microsoft systems including SharePoint, Viva Engage, Co-Pilot preferred. Strong executive presence and ability to influence stakeholders at all levels to get excited about engaging with the platform Deep understanding of system integrations, APIs, identity, search, and content platforms Comfort translating between technical teams and non-technical stakeholders Pragmatic problem-solver who knows when to innovate and when to standardize Collaborative partner who enjoys working across IT, internal communications, and business teams Experience working within large, complex organizations Experiene managing people Curious, adaptable, and motivated by building things that people actually use Fluency in English Client-first mentality Intense work ethic Collaborative spirit and problem-solving approach How you'll grow: Cross-functional skills development & custom learning pathways Milestone training programs aligned to career progression opportunities Internal mobility paths that empower growth via s-curves, individual contribution and role expansions Perks & Benefits: At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States , visit ZS US office locations | Where we work | ZS . Hybrid working model: We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel: Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying? At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive. If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To complete your application: Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At: www.zs.com