Associate Support Engineer

Why SoftwareOne? SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. The role Do you enjoy troubleshooting technical challenges and finding clear, practical solutions for customers? Are you motivated by solving complex Microsoft-related issues while supporting users in a fast-paced, service-oriented environment? Interested in joining a leading global software and cloud solutions provider, helping organizations run and optimize their IT environments? Practical Information Location: P rague , Czech Republic | Reports to: Team Lead | Work Arrangement: Hybrid | Visa Requirements: Valid Visa for Czech Republic | Language Requirements: Fluency in Czeck / Slovakian, Working level of English As our Associate Support Engineer , you will play a critical role in ensuring our customers receive reliable, effective technical support. You will work closely with clients to troubleshoot issues, resolve incidents, and support stable and secure IT environments. Key responsibilities Provide day-to-day technical support and troubleshooting across Microsoft technologies Analyse , diagnose, and resolve customer issues efficiently and professionally Communicate clearly with customers, translating technical topics to non-technical users Ensure incidents, requests, and changes are handled in line with agreed processes and SLAs Understand the business impact of technology changes and support smooth implementations Collaborate closely with internal teams in a Managed Services environment What we need to see from you Hands-on experience in technical support, IT helpdesk, or software support roles Ability and motivation to maintain industry accreditations within the Technology Services Practice ( Microsoft Windows Server platform, Microsoft Azure, Microsoft SQL Server) Experience or knowledge of cloud technologies such as Azure, Microsoft 365, or AWS Strong troubleshooting and analytical skills, with a structured and organised way of working Ability to manage multiple tasks, prioritise effectively, and work independently Solid problem-solving mindset and a customer-focused approach Understanding of how technology changes impact business operations Relevant certifications in IT or customer support are considered a plus What’s on offer Our company benefits vary based on your location, but always include: Global company culture: We defined our 6 core values through our company culture ( https://www.softwareone.com/en/our-story/our-values ) A mentor who supports your successful start and is at your side with advice and action President’s Club: Recognition awarded by leadership and your peers Lifelong education: A variety of training and development opportunities Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future Job Function Software & Cloud Accommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com . Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program. Do you enjoy troubleshooting technical challenges and finding clear, practical solutions for customers? Are you motivated by solving complex Microsoft-related issues while supporting users in a fast-paced, service-oriented environment? Interested in joining a leading global software and cloud solutions provider, helping organizations run and optimize their IT environments? Practical Information Location: P rague , Czech Republic | Reports to: Team Lead | Work Arrangement: Hybrid | Visa Requirements: Valid Visa for Czech Republic | Language Requirements: Fluency in Czeck / Slovakian, Working level of English As our Associate Support Engineer , you will play a critical role in ensuring our customers receive reliable, effective technical support. You will work closely with clients to troubleshoot issues, resolve incidents, and support stable and secure IT environments. Key responsibilities Provide day-to-day technical support and troubleshooting across Microsoft technologies Analyse , diagnose, and resolve customer issues efficiently and professionally Communicate clearly with customers, translating technical topics to non-technical users Ensure incidents, requests, and changes are handled in line with agreed processes and SLAs Understand the business impact of technology changes and support smooth implementations Collaborate closely with internal teams in a Managed Services environment Hands-on experience in technical support, IT helpdesk, or software support roles Ability and motivation to maintain industry accreditations within the Technology Services Practice ( Microsoft Windows Server platform, Microsoft Azure, Microsoft SQL Server) Experience or knowledge of cloud technologies such as Azure, Microsoft 365, or AWS Strong troubleshooting and analytical skills, with a structured and organised way of working Ability to manage multiple tasks, prioritise effectively, and work independently Solid problem-solving mindset and a customer-focused approach Understanding of how technology changes impact business operations Relevant certifications in IT or customer support are considered a plus What's on offer Our company benefits vary based on your location, but always include: Global company culture: We defined our 6 core values through our company culture ( https://www.softwareone.com/en/our-story/our-values ) A mentor who supports your successful start and is at your side with advice and action President's Club: Recognition awarded by leadership and your peers Lifelong education: A variety of training and development opportunities Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future