Senior Case Manager

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview In this role you will make a meaningful difference in your community, guiding injured workers with care in their recovery and return to work. Following comprehensive training, you will manage a portfolio of workers’ compensation claims, delivering exceptional customer service to injured workers during a challenging time for them after a workplace accident or injury. Join our passionate and growing team, and step into a role offering stability, flexibility and future pathways into other exciting opportunities. How you'll make an impact Responsibilities: Manage and process claims for injured workers who are claiming reimbursement and cost coverage of various types of medical expenses Review, monitor and approve requests from your injured workers for medical/surgical treatment Ensure appropriate documentation is received to process weekly wage payments for employers and injured workers Complete administrative based tasks including, assessing and processing invoices, entering contact notes, drafting letters relating to decisions being made on claims etc Take and make a high volume of client and customer calls relating to claims updates, outcomes etc Work closely with external stakeholders including medical professionals, treating health providers, occupational rehabilitation services and employers, and internal teams such as your Injury Management and Technical teams to facilitate and influence a sustainable return to work Participate in case conferences and implement strategies for effective cost management on claims Utilise claims management systems and databases to record and review claims information, ensuring privacy and accuracy of information About you Qualifications Previous experience working in fast-paced, high-pressure customer service focussed roles such as within insurance, medical administration, occupational rehabilitation, allied health, mental health, support work, nursing, social work or health & safety Tertiary study within the disciplines of Psychology, social work or similar (beneficial, not essential) Resilience and strong telephone/communication skills with experience handling challenging or sensitive conversations/situations Excellent written and administrative skills with high attention to detail and the ability to quickly learn new processes Strong PC skills with the ability to pick up and use multiple systems/databases Excellent time management and organisational skills, and the ability to manage competing priorities A self-starter with a team-player attitude What we can offer you Dedicated learning and capability experts and a tailored training program to set you up for success Attractive remuneration packaging & hybrid work arrangements including Work from Home post training Monthly RDO (Rostered Day Off) after the completion of your probationary period Paid Parental Leave to support your family life Reproductive leave A friendly, collaborative and supportive working environment Opportunities for ongoing education and development, as well as career progression Corporate health insurances discounts, wellness programs and additional leave options Discounts and cash-back offers from hundreds of retailers Birthday leave - take a day off during your birthday month as a gift from GB! Ready to Make a Difference? If this opportunity interests you, we'd love to hear from you! Click on Apply today. To be considered for this opportunity, you must have the right to live and work in Australia at the time of application. Please note that agency applications will not be considered for this position Responsibilities: Manage and process claims for injured workers who are claiming reimbursement and cost coverage of various types of medical expenses Review, monitor and approve requests from your injured workers for medical/surgical treatment Ensure appropriate documentation is received to process weekly wage payments for employers and injured workers Complete administrative based tasks including, assessing and processing invoices, entering contact notes, drafting letters relating to decisions being made on claims etc Take and make a high volume of client and customer calls relating to claims updates, outcomes etc Work closely with external stakeholders including medical professionals, treating health providers, occupational rehabilitation services and employers, and internal teams such as your Injury Management and Technical teams to facilitate and influence a sustainable return to work Participate in case conferences and implement strategies for effective cost management on claims Utilise claims management systems and databases to record and review claims information, ensuring privacy and accuracy of information Qualifications Previous experience working in fast-paced, high-pressure customer service focussed roles such as within insurance, medical administration, occupational rehabilitation, allied health, mental health, support work, nursing, social work or health & safety Tertiary study within the disciplines of Psychology, social work or similar (beneficial, not essential) Resilience and strong telephone/communication skills with experience handling challenging or sensitive conversations/situations Excellent written and administrative skills with high attention to detail and the ability to quickly learn new processes Strong PC skills with the ability to pick up and use multiple systems/databases Excellent time management and organisational skills, and the ability to manage competing priorities A self-starter with a team-player attitude What we can offer you Dedicated learning and capability experts and a tailored training program to set you up for success Attractive remuneration packaging & hybrid work arrangements including Work from Home post training Monthly RDO (Rostered Day Off) after the completion of your probationary period Paid Parental Leave to support your family life Reproductive leave A friendly, collaborative and supportive working environment Opportunities for ongoing education and development, as well as career progression Corporate health insurances discounts, wellness programs and additional leave options Discounts and cash-back offers from hundreds of retailers Birthday leave - take a day off during your birthday month as a gift from GB! Ready to Make a Difference? If this opportunity interests you, we'd love to hear from you! Click on Apply today. To be considered for this opportunity, you must have the right to live and work in Australia at the time of application. Please note that agency applications will not be considered for this position