Front Office Assistant - Jewett Orthopedic Institute, Downtown Complex

Position Summary One of the region’s largest orthopedic and sports medicine providers, Orlando Health Jewett Orthopedic Institute’s world-class team of orthopedic surgeons and sports medicine physicians specialize in conditions and injuries of the spine, hand, upper extremities, foot, ankle and lower extremities, as well as joint replacement, concussions, interventional pain management, bone health and orthopedic trauma. The institute also holds official medical roles with multiple athletic teams, sporting events and venues. In its first year of eligibility, the institute has been recognized for its positive workplace culture with Modern Healthcare’s Best Places to Work award. 🔗 Click here to learn more about Orlando Health Jewett Orthopedic Institute 💼 Position Overview The Front Office Assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor. Location: 60 COLUMBIA ST ORLANDO, Florida 32806 Benefits That Start Day One! ✅ Medical, Dental, Vision Insurance ✅ 403(b) Retirement Savings Plan ✅ HSA & FSA Options ✅ Up to 5 Weeks PTO ✅ Paid Parental Leave & Family Care Support ✅ Life Insurance & Extended Leave Plan ✅ Pet & Car Insurance ✅ 100% Paid Tuition + Loan Repayment Assistance Ready to make a meaningful impact in orthopedic care? Responsibilities Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required. Obtains accurate and complete patient demographic and insurance information. Processes all requests for medical records according to Orlando Health and department specific policies and procedures. Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately. Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience. Interacts with patients and families in a professional manner. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Qualifications Education/Training High School graduate or equivalent. Licensure/Certification None. Experience Six (6) months experience in a clerical office, or general business, and/or customer service setting Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required. Obtains accurate and complete patient demographic and insurance information. Processes all requests for medical records according to Orlando Health and department specific policies and procedures. Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately. Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience. Interacts with patients and families in a professional manner. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Education/Training High School graduate or equivalent. Licensure/Certification None. Experience Six (6) months experience in a clerical office, or general business, and/or customer service setting