Staff Consultant,Technical Writer

REQUIREMENTS

• Total experience  6 years
• Strong experience in creating Business Intelligence & Reporting content and documentation.
• Expertise in developing technical/product documentation for complex platforms and workflows.
• Hands-on experience in creating training videos using screen recording and video editing tools.
• Experience in developing e-learning content and role-based learning paths.
• Strong understanding of translating configuration-heavy workflows into simple, reusable content.
• Familiarity with Azure DevOps for tracking stories, tasks, and acceptance criteria.
• Experience working in Agile / sprint-based environments with product and engineering teams.
• Knowledge of documentation tools like Confluence, SharePoint, GitBook, MkDocs, Sphinx, MadCap Flare, DITA, or Notion.
• Experience with video tools such as Camtasia, Loom, OBS Studio, Snagit, Descript, Adobe Premiere Pro / After Effects.
• Exposure to eLearning tools like Articulate 360, Adobe Captivate, or Vyond.
• Understanding of knowledge base / LMS / LXP platforms such as SharePoint, Viva Learning, Cornerstone, Docebo, SuccessFactors, or Workday Learning.
• Familiarity with localization tools like Smartling, Lokalise, Crowdin and accessibility standards (WCAG).
• Strong collaboration skills with cross-functional and distributed teams.

Responsibilities

• Design and develop step-by-step platform documentation covering configuration, admin console usage, and operational workflows.
• Create role-based documentation for Admin, Operations, and Business users.
• Produce short (2–5 minute), engaging training videos using screen recordings, callouts, and light animation.
• Develop and structure role-based learning paths including quick-start guides and detailed reference materials.
• Maintain and update content in line with product feature releases and enhancements.
• Collaborate with product, engineering, and support teams to ensure accuracy and completeness of content.
• Track documentation and content tasks using Azure DevOps aligned with sprint cycles and releases.
• Manage and organize content within knowledge bases and learning platforms.
• Ensure content follows localization requirements and accessibility standards.

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.