Flight Representative Manager (Long Island)

A DAY IN THE LIFE

• Lead, train and develop the Flight Representative team by setting clear expectations, recognizing strong performance and addressing issues proactively.
• Build and sustain strong, trust-based relationships with ACS Private Jets teams.
• Design and deliver structured training, onboarding programs and operational standards
• Develop and maintain training checklists, onboarding guides, and clear “what to do and what not to do” standards to support representative professionalism and performance.
• Provide hands-on operational support before, during and after flights. 
• Continuously refine training processes to improve service quality, reduce errors, and strengthen the overall capability of the Flight Representative team.
• Lead strategic projects to support the growth of the Flight Representative department across the U.S. and Canada,
• Act as the primary escalation point during live operations and develop FBO relationships nationwide.
• Oversee the maintenance of accurate monthly records and reporting on Flight Representative coverage across the U.S. and Canada
• Strengthen collaboration with Jet Card Managers to ensure consistent execution, reliable communication, and a high-quality experience for Jet Card clients.
• Follow company procedures methodically to safeguard both ACS and its clients.

WHAT DO WE LOOK FOR

• Strong attention to detail, organization skills and time management. 
• Strong interpersonal skills, relationship building and emotional intellgience
• Adaptable, quick learner and team player.
• Excellent verbal and written communication skills
• Previous leadership experience 
• Heavy calendar management 
• Can commit to being on-call 

COMPANY CULTURE

• A dynamic and fast-growing company
• Modern office with luxury amenities in the RXR Plaza
• Balance between independent and team-oriented work
• A welcoming, enjoyable, and interactive environment – seasonal events and team night outings
• Monday to Friday, office-based position
• Future work-from-home opportunities; 1x day a week

WHAT IS IN IT FOR YOU

• $65K-75K USD salary
• Clear path for career advancement
• Job stability and leadership support for development
• Affordable health, dental, and vision insurance plans 
• 401K retirement savings plan with generous employer match!
• Life insurance
• Paid maternity/paternity leave
• 20 days to start vacation time, and more earned each year  
• Paid sick time
• 12 paid public holidays
• Additional paid leave for your birthday, wedding, moving house, holiday shopping, and more

Join Christina as she walks through what it really means to be one of our flight representatives. From checking the catering and reviewing final details with the crew, to making sure the cabin is spotless and every last touch is in place, she’s there to ensure everything is up to scratch before departure!✈️ - https://bit.ly/4m5msGR

Diversity & Inclusion: Air Charter Service Inc. is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

WHAT ARE THE NEXT STEPS?

Submit your resume to us today and a member of our recruitment team will be in touch!