Front Desk Agent

Register and check out guests in a friendly and professional manner utilizing computer/calculator while standing at the front desk.  Maintain guest accounts to insure current/correctness at all times.

Role and Responsibilities: (Includes but is not limited to the following)

Register guests by input of information into computer and to assign them rooms to use during their stay.
Settle and check out guest accounts by inputting method of payments into computer to show how guests paid and release the room(s).
Post and balance room charges to guest accounts in order to keep these accounts current and correct at all times.
Answer phone calls from guests and provide assistance to the guests who has questions or problems with their room or account.

 

Performance Requirements: (Knowledge, skills and abilities)

• Ability to listen effectively, read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions, to provide clear direction/guidance and to communicate with other employees, management and guests.
• Social skills as demonstrated by the ability to listen and respond to employee, management or guest inquiries/concerns using a positive, clear speaking voice, answering questions and /or offering assistance, giving accurate information regarding plans, policy or procedures within guidelines.
• Ability to access and input information using a moderately complex computer system.
• Basic mathematical skills necessary to verify/balance reports and perform simple calculations.
• Cashiering skills necessary to receive/make change, record/verify charges and secure/balance a money bank.
• Ability to organize/prioritize work, meet deadlines, work with multiple interruptions and adapt instructions/directions from one assignment to another.
• Ability to maintain attendance in conformance with standards.
• Ability to maintain a neat, clean and well-groomed appearance.

Typical physical / mental demands

Ability to grasp, bend, lift and/or carry or otherwise move goods weighing a maximum of 25 lbs. on an intermittent basis and sufficient dexterity of hand in order to use office equipment including: computer keyboard, calculator, key machine, general office equipment and multi-line telephone.

Typical Working Condition:

Ability to stand, move and work throughout office area and/or sit at desk work station for the duration of the shift.

May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant interaction with the general public.

Experience  Requirements

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Education Requirements

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Experience  Requirements

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Education Requirements

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.