User Support Technician 1 (2026-13)

The City of Mission’s Information Services Division is seeking an analytical problem solver with excellent communication and troubleshooting skills to join our multi-disciplinary team as a full-time User Support Technician I.

You will perform a variety of technical and operational tasks in the provision of computer support and problem resolution services. You will be responsible for investigating and resolving software and hardware incidents; referring major and unresolved problems to appropriate senior technical staff; performing a variety of system administration tasks; assisting in the evaluation of hardware and software and installing and configuring same; and providing basic staff training.

The ideal candidate will have completed a one-year certificate program in computer technology or a related discipline at a technical institute or community college and have a minimum of 1-year related experience in a similar computer system support environment. You must have sound knowledge of Information Technology Service Management (ITSM) and the Information Technology Infrastructure Library (ITIL) framework. The ability to obtain and maintain RCMP Reliability/Security Clearance – Level II (Secret) is mandatory.

The 2025 rate of pay for this CUPE position is $36.91 per hour plus full benefits, including pension, upon completion of probation.  

We also offer a 9-day fortnight schedule (extended hours for nine days and one day off every two weeks).

Posting Closed: Sunday, May 10, 2026