Account Manager - Gallagher Benefit Services

Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview You’ll help our clients - employers of all sizes, across all industries- to build workplaces that work better. As you consider the value of working for Gallagher, remember your talent, winning attitude and strong performance will be highly valued. We are looking for an Account Manager that has the character and personality to work with a strong team of personable and successful individuals. Our Account Managers are responsible for servicing and retaining clients by building and maintaining valuable relationships. As the Account Manager, you will be responsible for daily account management with our mid to large group, strategic clients. Our approach is warm and our relationships are everything with our client. How you'll make an impact You will develop working relationships with all internal partners and be an active participant in building a strong office culture. Your contribution will range from administrative to strategic and your ability to impact both will make you an asset to our team. You will apply your benefits expertise to help prepare and present renewals, negotiate with carriers, interpret benchmark data and analyze trends, Building, expanding and cultivating relationships with existing clients. Facilitating consultative conversations with team members to ensure your client strategy is aligned and well executed. Developing basic communications strategy and materials to advise clients’ employees of changes in plan design and/or associated costs. Answer questions about benefits coverages and provide assistance with claims and vendor issues, plan design & funding arrangements, project management of carrier implementations, and creation & delivery of employee benefits presentations. Review & file contracts/booklets, communications, track plan details and diarize past and future meetings and topics, to name a few. And of course, there is administrative work to review & file contracts/booklets, communications, track plan details and diarize past and future meetings and topics, to name a few. About you What you need to be Successful: Experience in the Benefits Consulting or Insurance industry, or Benefits Administration Critical thinkers who can jump in and quickly diagnose critical issues, and problem solve new or unique situations. Thrive on the energy from serving customers and feel proud when they effectively respond in highly sensitive situations. Hold a deep understanding of the importance of professional business correspondence and how picking up the phone is always the best option. What You Bring: 3-5 years' related industry experience, including but not limited to similar client service and business development exposure. Successful completion of CEBS, GBA, Life License or similar designations preferred. Consistent track record of solving complex client challenges through analytical & creative problem solving, while navigating potentially difficult conversations. Confident enough in your skills and relationships to uncover additional opportunities to cross-solve and drive the sale of additional services and coverage levels. High level of comfort managing client groups of a wide variety of sizes and levels of complexity. Hands-on renewal experience. Administrative attention to detail The comfort with Microsoft Office Apps that comes with using them every day (Dynamics365). Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Flexible medical & dental coverage to meet your household's needs Life, Dependent Life and AD & D Insurance options Retirement savings including RRSP including a company match, TFSA, pension and more Employee Stock Purchase Plan Other benefits include: Educational expense reimbursement Employee assistance programs Discounted gym membership (GoodLife Fitness) Opportunity for flexible work arrangements Paid sick days & personal days Employee education recognition program Employee referral bonus program We value inclusion and diversity Click Here to review our Canada Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Artificial intelligence (AI) is not used to screen, assess or select applications for a position within Gallagher. Gallagher’s AI tool is used to assist in collecting information from the candidate, ask screening questions, and schedule interviews. However, the AI tool does not make any decisions with respect to any of the information, other than identifying candidates who may meet certain pre-determined qualifications. You will develop working relationships with all internal partners and be an active participant in building a strong office culture. Your contribution will range from administrative to strategic and your ability to impact both will make you an asset to our team. You will apply your benefits expertise to help prepare and present renewals, negotiate with carriers, interpret benchmark data and analyze trends, Building, expanding and cultivating relationships with existing clients. Facilitating consultative conversations with team members to ensure your client strategy is aligned and well executed. Developing basic communications strategy and materials to advise clients’ employees of changes in plan design and/or associated costs. Answer questions about benefits coverages and provide assistance with claims and vendor issues, plan design & funding arrangements, project management of carrier implementations, and creation & delivery of employee benefits presentations. Review & file contracts/booklets, communications, track plan details and diarize past and future meetings and topics, to name a few. And of course, there is administrative work to review & file contracts/booklets, communications, track plan details and diarize past and future meetings and topics, to name a few. What you need to be Successful: Experience in the Benefits Consulting or Insurance industry, or Benefits Administration Critical thinkers who can jump in and quickly diagnose critical issues, and problem solve new or unique situations. Thrive on the energy from serving customers and feel proud when they effectively respond in highly sensitive situations. Hold a deep understanding of the importance of professional business correspondence and how picking up the phone is always the best option. What You Bring: 3-5 years' related industry experience, including but not limited to similar client service and business development exposure. Successful completion of CEBS, GBA, Life License or similar designations preferred. Consistent track record of solving complex client challenges through analytical & creative problem solving, while navigating potentially difficult conversations. Confident enough in your skills and relationships to uncover additional opportunities to cross-solve and drive the sale of additional services and coverage levels. High level of comfort managing client groups of a wide variety of sizes and levels of complexity. Hands-on renewal experience. Administrative attention to detail The comfort with Microsoft Office Apps that comes with using them every day (Dynamics365).