Sales Support Coordinator

Overview CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions. Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states. Based in Southern California since 2007, CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals. No wonder Newsweek named CoolSys one of America’s Greatest Workplaces! We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include: Competitive pay: $26-34/hr Benefits: Medical, Dental, Vision and Prescription coverage. Paid vacation, holidays, and floating holiday. 401(K) with Company match. Company sponsored life insurance, as well as optional AD&D, short and long-term disability. Tuition reimbursement. Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more. Pet Insurance. Legal Plan, and ID Theft Protection. Responsibilities The Sales Support Coordinator will be responsible for assisting the sales team by providing administrative support, managing sales data, coordinating customer communications, and handling order processing. The role ensures the smooth operation of the sales function, improving efficiency and helping the sales team focus on meeting revenue goals. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide administrative assistance to the sales team, including scheduling meetings, preparing presentations, and handling correspondence. Maintain and update customer databases, ensuring accuracy and completeness of client information. Prepare quotes, proposals, and contracts, ensuring timely delivery to customers. Coordinate the order process from order entry through to delivery, ensuring customer expectations are met. Assist in the management of customer inquiries, addressing questions, and directing issues to the appropriate sales representative or department. Ensure a positive customer experience by providing timely responses and support. Generate regular sales reports, forecasts, and performance analysis for the sales team and management. Assist in preparing presentations or reports for sales meetings and client reviews. Act as a liaison between sales and other departments such as marketing, operations, and finance, ensuring effective communication and timely follow-up. Assist the sales team in managing and prioritizing tasks. Process and track sales-related invoices and expenses. Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety). Performs other duties as assigned. Qualifications Education / Training Bachelor’s degree in Business, Marketing, or related field. Work Experience / Skills 1-3 years of experience in a sales support, administrative, or customer service role. Prior experience in sales is a plus. Familiarity with CRM software (e.g., Salesforce, HubSpot) and sales reporting tools. Strong organizational and time management skills, with the ability to handle multiple tasks and meet deadlines. Excellent written and verbal communication skills. Ability to work well in a team environment and collaborate across departments. Ability to understand and follow all company policies and procedures and all applicable State and Federal laws. Ability to use typical business tools including E-Mail, Word, Excel, PowerPoint, etc. Join Us Today, there are 27 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth! Connect with us on Facebook and X. CoolSys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply. Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance. The Sales Support Coordinator will be responsible for assisting the sales team by providing administrative support, managing sales data, coordinating customer communications, and handling order processing. The role ensures the smooth operation of the sales function, improving efficiency and helping the sales team focus on meeting revenue goals. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide administrative assistance to the sales team, including scheduling meetings, preparing presentations, and handling correspondence. Maintain and update customer databases, ensuring accuracy and completeness of client information. Prepare quotes, proposals, and contracts, ensuring timely delivery to customers. Coordinate the order process from order entry through to delivery, ensuring customer expectations are met. Assist in the management of customer inquiries, addressing questions, and directing issues to the appropriate sales representative or department. Ensure a positive customer experience by providing timely responses and support. Generate regular sales reports, forecasts, and performance analysis for the sales team and management. Assist in preparing presentations or reports for sales meetings and client reviews. Act as a liaison between sales and other departments such as marketing, operations, and finance, ensuring effective communication and timely follow-up. Assist the sales team in managing and prioritizing tasks. Process and track sales-related invoices and expenses. Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety). Performs other duties as assigned. Education / Training Bachelor’s degree in Business, Marketing, or related field. Work Experience / Skills 1-3 years of experience in a sales support, administrative, or customer service role. Prior experience in sales is a plus. Familiarity with CRM software (e.g., Salesforce, HubSpot) and sales reporting tools. Strong organizational and time management skills, with the ability to handle multiple tasks and meet deadlines. Excellent written and verbal communication skills. Ability to work well in a team environment and collaborate across departments. Ability to understand and follow all company policies and procedures and all applicable State and Federal laws. Ability to use typical business tools including E-Mail, Word, Excel, PowerPoint, etc.