Golf Services - Operations Assistant

• Understand, review and continually improve the guest journey through associated golf areas.
• To ensure that the golf shop and associated areas are set up to the standards required for daily business.
• To liaise with the Golf Operations Manager and Duty Manager to have full knowledge and understanding of the business for the day/week.
• To ensure the use of the golf tee time system in accordance with company policy to ensure maximum sales and product awareness.
• To encourage golfers to use the on and off course food and beverage facilities prior to, during, and on completion of the rounds.
• To be fully conversant with all the terms of membership, policies and procedures together with the cost structures and any particular arrangements afforded to some members.
• To seek to attract new members whilst making every effort to maintain existing membership levels.
• To maintain the standards of presentation and cleanliness of the golf shop at all times.
• To ensure all cash received is accounted for and is kept secure at all times.
• To personally adhere to the company standards of dress code and behaviour at all times and as indicated in the policy manuals.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

 

• Minimum 1 year of experience in golf operations or luxury guest‑facing hospitality
• Exceptional guest service skills, with the ability to engage confidently and professionally with high‑expectation guests
• Strong understanding of golf etiquette and the luxury guest journey
• Experience using tee‑sheet or booking systems, with high accuracy and attention to detail
• Impeccable personal presentation, reflecting 5‑star brand standards
• Proactive sales and service mindset, with the confidence to promote memberships, retail items, and F&B offerings

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people