Front Office Supervisor

As Mama’s Front Office Supervisor, you’ll help create the warm, seamless, and joyful experience that defines our brand. You will:

• Lead and support the Front Office team during daily operations.
• Ensure every guest feels welcomed, appreciated, and cared for — Mama-style.
• Handle guest inquiries, special requests, and challenges with charm, confidence, and a smile.
• Assist with training, coaching, and inspiring our reception team members.
• Support check-in/check-out, reservations, billing, and guest engagement processes.
• Maintain strong communication with Housekeeping, F&B, Engineering, and other teams to keep operations smooth.
• Uphold Mama’s service culture, guest experience standards, and internal policies.
• Must do night duties as scheduled.

Mama’s ideal Front Office Supervisor is:

• Experienced in front office or guest services (at least 1–2 years in a supervisory or senior executive role).
• A natural people-person who thrives in dynamic, fast-paced environments.
• A confident communicator with excellent problem-solving skills.
• Someone who leads by example — supportive, organised, calm under pressure.
• Strong in administrative accuracy and comfortable with hotel systems (Opera Cloud, Knowcross knowledge is a plus).
• Passionate about hospitality, creativity, and delivering unforgettable guest experiences.

Why Join Mama?

✨ A brand that celebrates creativity and personality
✨ A chance to shape the identity of our bar program
✨ Opportunities for growth within the Mama family
✨ Supportive, fun, and inclusive work environment
✨ Competitive salary and attractive team benefits