Front Office Supervisor

• Deliver a refined, welcoming, and polished arrival experience that embodies Fairmont’s luxury standards
• Supervise daily Front Office operations, ensuring smooth check‑ins, check‑outs, and lobby flow
• Support the Front Office Manager in leading, coaching, and developing the reception team
• Maintain a strong, visible presence in the lobby, offering assistance and anticipating guest needs
• Handle guest enquiries, concerns, and service recovery with professionalism and discretion
• Oversee daily shift procedures, ensuring accuracy in billing, cashiering, and room allocations
• Coordinate with Housekeeping, Guest Relations, Spa, and F&B to ensure seamless communication and guest satisfaction
• Monitor VIP arrivals, special requests, and personalised preferences to elevate the guest journey
• Conduct shift briefings to share operational updates, VIP information, and service priorities
• Ensure all Front Office colleagues uphold Fairmont grooming, communication, and service standards
• Maintain accuracy of guest profiles, preferences, and loyalty programme engagement
• Support training initiatives to enhance service culture and operational excellence
• Assist with rota planning, task delegation, and team scheduling
• Ensure compliance with health, safety, and security procedures in line with UK legislation
• Maintain a high level of product knowledge, including room categories, hotel facilities, and local area insights
• Uphold Fairmont’s brand values in every interaction, fostering a warm and sophisticated guest environment

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

• Minimum 1–2 years’ experience in Front Office or luxury hospitality
• Previous supervisory or team‑leading experience desirable
• Strong communication and interpersonal skills with a polished, professional presence
• Experience with hotel systems such as Opera PMS preferred
• Excellent organisational skills and meticulous attention to detail
• Strong problem‑solving and service‑recovery abilities
• Confident handling billing, payments, and guest accounts
• Understanding of UK hospitality standards, health & safety, and GDPR requirements
• Additional languages advantageous for an international clientele

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people