Concierge

• Deliver a warm, polished, and personalised welcome, embodying Fairmont’s luxury service philosophy
• Provide expert recommendations on dining, activities, transportation, and local attractions tailored to guest preferences
• Coordinate reservations, transportation, and bespoke experiences with precision and efficiency
• Maintain a strong, elegant presence in the lobby, anticipating guest needs and offering proactive assistance
• Support VIP and special‑attention guests, ensuring bespoke touches and seamless arrangements
• Handle guest enquiries and requests with professionalism, discretion, and a solutions‑focused approach
• Collaborate closely with Front Office, Guest Relations, Spa, F&B, and Housekeeping to ensure a cohesive guest experience
• Maintain detailed guest profiles and preferences to support personalised service
• Manage luggage services, deliveries, and guest amenities with accuracy and care
• Coordinate courier services, transportation bookings, and external service providers
• Ensure all guest interactions reflect Fairmont’s tone, values, and luxury positioning
• Stay informed on local events, cultural highlights, and regional experiences to enhance guest recommendations
• Support the management of lobby flow during peak arrival and departure periods
• Handle guest concerns or service recovery with confidence and refined communication
• Maintain accurate records of guest requests, bookings, and follow‑up actions
• Participate in daily briefings to share VIP updates, operational priorities, and guest insights
• Uphold all health, safety, and security procedures in line with UK legislation and Fairmont standards
• Represent the hotel with grace, confidence, and a guest‑first mindset at all times

• Minimum 2 years of experience in Concierge, Guest Relations, or Front Office roles, ideally within luxury hospitality
• Strong communication and interpersonal skills with a polished, professional presence
• Extensive local knowledge of Cheshire, Manchester, and surrounding areas
• Familiarity with hotel systems such as Opera PMS desirable
• Excellent organisational skills and meticulous attention to detail
• Strong problem‑solving and service‑recovery abilities
• Ability to manage multiple requests simultaneously while maintaining composure
• Understanding of UK hospitality standards, including health & safety and GDPR
• Additional languages advantageous for an international clientele
• A passion for luxury service and creating memorable guest experiences

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people