2026-7927 Business Operations Team Lead (Nightshift)

Business Operations Team lead – Central Operations will oversee a delivery team with a focus on production levels, service level agreements, quality and process improvement. This position utilizes insurance operations and reporting expertise along with LEAN principles to deliver quality service with a focus on team engagement. The role will work closely with the Operations Team Manager to provide ongoing feedback and support problem solving.  

• Lead team in delivery of business operations services including:  Workflow oversight & service delivery, Process improvement & Innovation, User acceptance testing and change readiness , Team Development & Engagement  
• Ensure established service level agreements are met by team  
• Escalate production issues proactively to ensure quick resolution 
• Identify, lead and coordinate process improvement opportunities 
• Ensure Productivity/Quality Tracking is monitored and accurate 
• Coordinate and implement training 
• Create and maintain Standard Operating Procedures, as necessary 
• Provide coaching and feedback to team members 
• Escalate personnel issues on a timely basis 
• Track capacity and resources to plan  
• Enhance and promote team engagement 
• Other duties as assigned 

• Microsoft Office – Proficient 
• Microsoft Excel – Advanced 
• PowerBI – Proficient with views & customization 
• Data & Analysis – Advanced 
• Insurance/Financial Knowledge – Basic 
• User Based Technology – Capabilities knowledge: Alteryx, PBI, Smartsheet etc. 
• Strong leadership skills with a proven track record of high-quality results 
• Continual improvement mindset and positive influence 
• Demonstrated organizational skills with flexibility to changing requirements 
• Strong customer service orientation with an ability to understand, improve workflow and processes  
• Excellent communication, both verbal and written with fluency in the English language  
• Strong analytical skills and financial acumen with the ability to collect and analyze information with attention to detail and accuracy 
• Working knowledge of standard insurance & reinsurance terminology  
• Proficient in Microsoft Office ,Excel, Smartsheets, Imageright, PowerBI.  
• Strong analytical and problem solving ability  

Bachelor’s degree in Business, Management, Accounting, Finance, Mathematics, Statistics