Collections Specialist

We are seeking a skilled Collection Specialist to reach out to clients and secure outstanding payments. This role will involve balancing the maintenance of strong, trust-based relationships with the need to ensure timely payment collection.

The ideal candidate will demonstrate professionalism, reliability, and a strong sense of trustworthiness. Excellent communication and negotiation skills are essential, along with the ability to work independently.

Essential Functions

• Contact customers via phone, email and mail to collect outstanding balances
• Negotiate payment arrangements and settlements within company guidelines
• Monitor current payment arrangements to ensure timely payments
• Submit accounts to third-party collections when appropriate
• Provide weekly reports on collection activities
• Stay up-to-date on collection laws and company policies to ensure compliance
• Record activities using the internal financial database
• Deliver precise and up-to-date status updates to clients
• Capability to conduct skip tracing on missing clients
• Providing excellent customer service and maintaining a professional demeanor is crucial

• Minimum five years of experience in unsecured debt collections. - Required
• Bilingual in Spanish and English - Required
• Experience with Multifamily Property Management - Preferred
• Familiarity with state and federal regulations relating to collection procedures.
• Exceptional negotiation skills while upholding a professional and courteous attitude  
• Proven success in agency or bad debt recovery 
• Strong verbal and written communications skills.
• Outstanding organizational and follow-up abilities.
• Proficient in computer applications, including Outlook, Excel, and Word.
• Knowledge of Yardi is a plus

Location: Irving, Texas

Pay: $20–$22/hour with monthly performance-based bonus opportunities

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

We are an equal opportunity employer and all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories.

All your information will be kept confidential according to EEO guidelines.