Client Support Associate

We are seeking a detail-oriented and service-driven Client Support Associate to join our Boston team. In this role, you will act as a key point of contact for clients, ensuring their needs are met with professionalism and efficiency. You will support daily operations, coordinate communication, and contribute to delivering a high-quality client experience across all touchpoints.

Responsibilities

• Serve as the primary liaison between clients and internal teams
• Respond to client inquiries in a timely and professional manner
• Monitor and manage client accounts to ensure satisfaction and retention
• Coordinate logistics updates and communicate status reports clearly
• Assist in resolving client concerns and escalating issues when necessary
• Maintain accurate records of client interactions and transactions
• Support administrative and operational tasks related to client services

• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Problem-solving mindset with attention to detail
• Ability to multitask in a fast-paced environment
• Professional demeanor with a client-first approach
• Proficiency in basic computer systems and office tools

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and supportive work environment
• Skill development and ongoing training
• Stable, full-time employment with long-term potential