Reservations Executive

Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the property operation, and ensuring a timely response to all reservations enquiries.  Through professional telephone etiquette, and email communications, provide accurate and helpful information regarding the property facilities and services to all contacts with a view to maximising room and rate yield and maximising revenue. 

 

• Process and input group, FIT and corporate reservations following hotel reservations policy;
• Assist Events & Groups Executive in Reservations activities;
• Answer all calls promptly, within three rings using specified greeting for hotel, in a courteous and efficient manner.  Ensure that all relevant information is obtained.
• Ensure all reservations are accurately actioned within the same working day.
• Take personal responsibility to ensure that all enquiries are addressed.
• Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Rooms Division Manager, General Manager or a senior member of the executive team.
• Action requirements made by the Revenue Team
• Adhere to rates published in the Rate Manual or rate advertisements.
• Exceptions to the published rates must be made through Senior Management
• Actively promote Accor Live Limitless membership and benefits
• Ensure traces and alerts are in place for a seamless stay delivery – ALL status level, rate exceptions, special celebrations and requirements
• Record and process commissions weekly
• Monitor and respond to all queries made via third party websites where we have portal access
• Maintain a positive selling approach to maximise yield in both occupancy and rates

• Previous experience within Hotel Guest Services Front Office area and proficiency in Opera or other PMS
• Effective time management
• Immaculate grooming and personal presentation
• Articulate communication skills and an understanding of luxury guest expectations.
• Self-motivated and enjoy working autonomously
• Friendly and engaging
• Co-ordinate various tasks simultaneously
• Excellent English communication in written and verbal.
• Clean police record

Support us in growing our distinctive culture by living the La Maison values of

• Passion and Pride: Be passionately in love with our brands, our guests and our people. Use our Emotional Intelligence
• Excellence: Comprehensive business approach, driving all levers to be best-in-class.
• Empowerment: Be an entrepreneur, fully accountable, with strong KPIs and freedom too.
• Proximity: Family spirit, responsibleness, solidarity & constant dialogue with the field.
• Trust & Transparency: Share everything, no taboo. Feedback is a gift.
• Long Term Relationship: With everyone – create a strong sense of belonging.
• Bespoke & Free: 100% experience driven, tailored service. Unlock creativity.

 

Permanent part-time role, 24hours a week over 3 days.