Shufflers Team Manager

• Develop high performing shufflers’ team.
• To make sure that the fundamentals of the game are in place: a fair shuffle and the uncompromising integrity of those who deal it.
• Maintains the department’s documents and manuals, i.e. makes all necessary amendments in the department’s documents related to procedures and/or processes in case a change takes place.
• Monitor individual and team performance and provide regular and meaningful feedback.
• Monitor shuffles for compliance with all requirements of the unit.
• Recognize high performance and address non-performance.
• Evaluate shufflers’ performance and prepare written performance evaluations.
• Orienting, training, developing and supervising subordinates.
• Identify areas where process or system enhancement is needed to improve productivity, efficiency or reduce expenses in the department or organization; identify solutions and work to implement.
• Report observed/detected irregularities.
• Handle administrative duties such as: determine how many gaming tables to open each day and schedule staff accordingly, applies schedule and rotation changes.
• Review schedule and rotation to estimate time-frames and to ensure speed and efficiency for the specific tasks.
• Create weekly/monthly Key Performance Indicators (KPI) metrics and individual stats to monitor team performance.

• Strong written and oral communication skills in English is essential.
• Fluent knowledge of other languages will be considered an asset.
• Previous managerial / supervisor experience will be considered an advantage.
• Excellent level of computer literacy, more specifically of the Office package.
• Strong communication and argumentation skills.
• High sense of responsibility and self-confidence.
• Ability to supervise a team of Shufflers in a positive and productive manner by motivating, developing and managing employees as they work.
• Ability to handle high stress situations and make fast decisions.
• Excellent organizational, time management and prioritization skills.
• Willingness and ability to work extended hours upon business needs, candidates are expected to be flexible to work all shifts.
• An ability to maintain strict confidentiality.
• The knack for helping resolve interpersonal and interdepartmental issues.
• An analytical and proactive approach with keen attention to detail.
• A keen skill for multi-tasking along with excellent problem-solving skills.
• Excellent presentation skills.
• A diverse understanding of the complexity and dynamics of working within a multicultural environment.
• Ability to motivate & inspire team members.

DEADLINE: All applications must be submitted by Monday 4th May 2026, 11:59pm, Malta Time.