Senior Associate - Operations

Functional knowledgeUnderstands application of the principles in the defined tasks related to order to cash process.Able to handle tasks allocated (Collections/Cash Application) independently as per the specific client process and ensures compliance in terms TAT and accuracy.Collector:

• Voice calling
• Dispute Management
• Customers account Reconciliation Customer Orientation
• Ability to understand client expectations and requirements
• Strives to adhere and improve performance on SLA's and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution
• Ability to maintain relationships with relevant line manager / counterparts / Stakeholders Accountability:
• Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these Collaboration & Teamwork
• Understands and works towards the common goals of the organization rather than getting confined to own silo
• Resolves conflicts at his / her level; escalates if required.
• Displays good collaborative spirit• Does not resist change management
• Addresses problems and finds solutions by working within and between WNS teams, including consultation with and/or escalation to other towers when required.

Analytical Thinking & Problem Solving

• Identifies anomalies, errors, and aberrations in output• dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions
• Proposes and supports implementation of process improvements Communication skills
• Participates actively in team meetings; articulates thoughts clearly• Listens with attention and builds own understanding• Demonstrates requisite verbal and written communication skills

B.Com