Manager - Training & Quality Manager

We are seeking a highly skilled and motivated Training & Quality Manager to join our team. In this dual role, you will be responsible for developing and implementing effective training programs while ensuring high-quality standards across the organization.

• Design, develop, and implement comprehensive training programs to enhance employee skills and performance
• Conduct training needs assessments and create tailored learning solutions for various departments
• Manage and maintain the organization's quality management system, ensuring compliance with industry standards
• Lead quality assurance initiatives and continuous improvement projects
• Develop and track key performance indicators (KPIs) for both training effectiveness and quality metrics
• Conduct regular quality audits and implement corrective actions as needed
• Collaborate with department heads to identify training needs and quality improvement opportunities
• Identify opportunities to improve processes, tools, and methodologies that drive efficiency and performance
• Mentor and guide team members in both training and quality management practices
• Lead, develop, and manage both Training and Quality teams, ensuring strong bench strength and succession planning
• Stay updated on industry trends and best practices in training methodologies and quality management
• Prepare and present reports on training outcomes and quality performance to senior management
• Manage relationships with internal and external stakeholders, providing regular updates on training effectiveness, quality performance, and key initiatives
• Partner cross-functionally (Service Delivery, Ops Excellence, Talent Acquisition, Workforce Management, and HR) to align on priorities and drive results
• Foster a culture of continuous learning, accountability, and high performance

• Bachelor’s degree in any field (Master’s/MBA preferred)
• Minimum 5-7 years of experience in training and quality management roles
• Proven track record in developing and implementing successful training programs
• Strong knowledge of quality management systems and process improvement methodologies
• Excellent project management skills with the ability to manage multiple initiatives simultaneously
• Advanced analytical and problem-solving skills
• Outstanding communication and presentation abilities
• Strong leadership skills with experience in team management
• Proficiency in learning management systems and quality management tools
• Certifications in Training Management and Quality Management (e.g., Certified Training and Development Professional, Six Sigma Black Belt) preferred
• In-depth knowledge of industry standards and best practices in training and quality management
• Ability to adapt to changing priorities and work effectively in a fast-paced environment
• Excellent interpersonal skills with the ability to build relationships across all levels of the organization

All your information will be kept confidential according to EEO guidelines.