Case Manager – Mobile Support

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Case Manager – Permanent Full-Time

Newton, QLD | SCHADS Crisis Level 2 / Community Level 4

Empower people. Build stability. Change lives.

Why this Role Matters

The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.

🌟 The Role

You’ll deliver person‑centred, trauma‑informed, strengths‑based case management that reflects TSA’s mission and values. Working as part of a collaborative team, you’ll ensure services align with national and state strategies and the National Homelessness Stream Model of Care.

🔑 What You Will Do

• Build strong, trust‑based relationships that encourage client participation and self‑determination
• Provide case management in line with TSA models and practice standards
• Complete thorough assessments of needs, risks, and vulnerabilities
• Conduct ongoing reviews from intake through to exit
• Develop collaborative case plans with clear goals, interventions, and pathways
• Support clients to access services, community supports, and advocacy where needed
• Monitor progress, review outcomes, and adjust plans to meet evolving needs
• Maintain accurate, up‑to‑date client records using TSA systems
• Identify risks and escalate promptly to supervisors
• Recognise service gaps and contribute to service improvement
• Participate in network meetings, Communities of Practice, and development activities
• Demonstrate emotional intelligence and self‑awareness in practice
• Engage in regular supervision, case reviews, and professional development
• Adapt to change and respond effectively in dynamic environments
• Participate in on‑call roster and be available for night work

🎓 What You Will Bring

• Degree in social work, welfare, community development, or related field
  * A degree qualification is preferred
• Experience in social services, including assessment and case management
• Strong understanding of trauma‑informed and strengths‑based practice
• Current QLD Employee (Paid) Blue Card (WWCC)
• Current Driver’s Licence

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: 

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.
 

How to Apply

Are you ready to make a difference and help individuals rebuild their lives? Please submit your resume and cover letter detailing your alignment with the role's requirements.   Together, we can create lasting change and build a more inclusive and compassionate community.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration