Senior Youth Case Manager 

Every young person deserves a future filled with possibility. 

But for many facing homelessness, trauma, and instability, that future feels out of reach. At The Salvation Army, we believe in walking alongside young people – not just as support workers, but as advocates, allies, and champions of their strength and potential. 

About the Role 

We’re seeking a Senior Youth Case Manager to take a lead role in delivering trauma-informed, high-impact case management to young people navigating some of life’s toughest challenges. You won’t just manage cases – you'll coordinate services, guide junior staff, and help shape a system that sees and responds to the whole person. 

In this dynamic senior position, you'll work across crisis accommodation and outreach settings, supporting up to 10 young people with complex needs, including housing instability, mental health, and AOD. You’ll lead intake and referral coordination, ensure risk and safety planning is rigorous and responsive, and provide leadership support to casual staff through supervision and reflective practice. 

Reporting to the Youth Services Manager of Northeast Victoria, this is a permanent full-time position, based in Shepparton, VIC. 

How You Will Make an Impact 

• Provide trauma‑informed case management  across crisis accommodation and outreach, supporting housing stability, wellbeing and life skills through targeted case planning and review. 

• Undertake intake, assessment, risk and safety planning, ensuring timely triage, appropriate program placement, and effective responses aligned with duty of care and organisational policy. 

• Deliver crisis response, advocacy and referrals, building strong, youth‑centred relationships and de‑escalating incidents to maintain client and staff safety. 

• Fulfil operational and leadership duties, including supporting the youth service duty desk, assisting staff supervision, and providing on‑call support for after‑hours incidents and critical responses. 

• Maintain compliance, documentation and service quality, contributing to service integration and continuous improvement initiatives. 

You Will Have 

• A tertiary qualification in Social Work, Welfare, Community Development, Community Services, or a related field 

• Minimum three years’ experience in a social services environment, preferably within the youth sector 

• Demonstrated experience in case management, with a working knowledge of risk, screening processes, and supervision 

• Confidence conducting risk assessments, navigating complex service systems, and mentoring or supporting others 

• Resilience and adaptability, with the ability to work collaboratively and lead with compassion and clarity 

• A strong commitment to cultural safety, inclusion, and working in partnership with young people 

• A current and valid Victorian Working with Children Check 

• A current Victorian driver’s licence 

• Availability for on call responsibilities and requirements 

Conditions 

Compensation is in accordance with SCHADS Award Level 6. 

Why Join Us? 

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:   

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit;  

• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts 

• Access to EAP and health & wellness initiatives 

• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days) 

• Ongoing training and development opportunities that enhance on the job skills and proficiency 

How to Apply  

This is an opportunity to grow your leadership while making a direct difference in young lives – helping to create a youth support system grounded in dignity, equity, and hope. Please submit your resume and cover letter detailing your alignment with the role's requirements.

Applications will close as soon as a suitable candidate is secured .