Site Support Supervisor

Find your calling at Mercy! The Supervisor - Service Center Customer Support is responsible for the daily tasks and responsibilities of managing their individual Service Center Technician team. Besides management of their individual team, the Supervisor - Service Center Customer Support is responsible for Level 1 support of all Mercy owned desktop hardware installation, maintenance, peripherals (monitors, scanners, handheld devices, etc.)and network equipment. Duties also include asset and inventory management, routine audits, port activations, and software support. The Supervisor - Service Center Customer Support is to serve as a resource and mentor of all co-workers on the team and is required to have expertise in all systems supported and to serve as an integral resource in the escalation process. This role is also required to resolve customer technical problems and respond to customer questions in a quality and timely manner to ensure ongoing effectiveness of the desktop computing environment. Position Details: Position Description: Site Support Supervisor Location: Hybrid/Remote Type: Full-Time Mercy Hospital NW Arkansas 2710 S Rife Medical Lane Rogers, AR 72758 *Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates, including U.S. citizens, permanent residents, and those with existing work authorization, to apply. Qualifications: Education/Experience: Associate's degree in computer science, Information Systems, or other two or four-year degree with significant IT experience OR equivalent experience. What Makes You a Good Match for Mercy? Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply. Find us at: Facebook | LinkedIn | Instagram | mercy.net | Mercy Careers EEO/AA/Minorities/Females/Disabled/Veterans Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. keyword(s): - Associates degree in Computer Science, Information Systems, or other two- or four-year degree with significant IT experience OR equivalent experience. - Demonstrated ability to work in a complex networking and information technology environment. - Basic knowledge of: - Microsoft System Center Configuration Manager (SCCM) - Microsoft Office Products - Microsoft Active Directory - Microsoft file systems (structure, rights, etc.) - Application delivery methods - Scripting (GUI and command line) - Windows operating systems - Microsoft based system security - Familiarity with: - Workstation hardware platforms - Network topologies and protocols - Windows server operating systems - Ability to work alone and with a team. - Logic based troubleshooting skills. - Advanced hardware troubleshooting skills. - Excellent communication skills, both verbal and written. - Ability to travel locally as required. - Willingness to devote significant time to personal and professional development. - Willingness to work outside normal business hours as required to complete projects or moves. - Familiar with various technology support tools (e.g., problem management/problem tracking, network monitoring devices) - Ability to troubleshoot and resolve technical support questions of customers. - Knowledge of networking, internal applications, voice and data communications.