Call Center Data Entry Clerk

JOB SPECIFIC TASKS

• Back end Support a team of telemarketers from the call center and local marketing.
• Date entry for daily bookings using OTM system and sending email blast to clients.
• Booking hotel reservations through Marsha system, updating voucher log, OTM notes for Finance tracking.
• Charging using EBC system for packages, vouchers and any upgrades.
• Maintain log record for charging, refund, voucher etc.
• Maintain log record for different department daily bookings.
• Handle monthly reports to managers for call center booking result and performance.
• Maintain good record/ filing system.
• Updating new email blast as and when there are new promotions.
• Updating OTM system for confirmation, cancellation or important notes to support sales gallery. ▪ Rotating shift on weekends for data entry and assist sales gallery for any enquiries related to bookings. ▪ Performs other duties as appropriate.

CANDIDATE PROFILE

• Minimum of one (1) year of experience in administrative, data entry or a related field.
• Proficiency in English (additional language required for certain positions)
• Intermediate computer with proficiency in the use of Microsoft Office computer word-processing skills with specific knowledge of Microsoft Excel and Word
• Ability to work under pressure, manage multiple priorities, and be a self-starter.
• Ability to work within tight deadlines and meet targets. Proven ability to work in a team environment and interact with all levels of the organization.
• Excellent organizational and attention to detail skills

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.