Service Operations Coordinator

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.

Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.  

Job Overview

Are you ready to make your next career move to join our team as our Service Operations Coordinator for KONE Americas? This role will support our Richmond, VA, Baltimore, MD, Beltsville, MD, and Mechanicsburg, PA branches, and will sit at one of those branches.

The role will be 100% in office during the training period, eventually transitioning to a hybrid schedule, reporting to whichever branch is the closest 'home base'.
 

• Do you enjoy working in a fast-paced environment and have the ability to multitask on a daily basis?

• Are you able to collaborate with all levels of the organization to achieve business goals?

• Do you thrive in areas where priorities change from time to time?

• Are you skillful with technological tools such as Microsoft Office (Excel, Word, PowerPoint)?

• Do you demonstrate a passion for quality and results?

• Are you committed to promoting a safety culture in your team?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!  

Job Duties

As our Service Operations Coordinator, you will provide specialized support to the Service Business tendered repair process; booking secured Quoted Repair orders in SAP, initiate invoice downpayments, requisition parts, follow-up with customers, and coordinate with Operations and customers to schedule planned repairs. 

The role interacts with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication.

You will bring 2+ years of progressive and successful customer service experience to KONE along with an appetite for learning a new industry.  A High School education or equivalent.

Other Listed Duties as Needed

• Perform general office work and administrative tasks related to the ongoing service business of the branch.

• Maintain Technician on-call Scheduler, for overtime calls for Technicians and Supervisors

• Maintain Scheduler Area Editor

• Monitor Dispatch Board 

• Assist Service Supervisor by pulling Made Visit reports in Report Generator weekly for distribution as requested

• Audit completeness and accuracy of KONECT Building Site notes

• Provide internal Technician supports

• Manage Fleet Vehicles

• Assist with Invoice dispute

• Manage and order Office Supplies 

• Reporting functions for Branch Staff Meetings

• Process utility invoices

• Additional duties as assigned

Hiring requirements

• Proficient in MS Word and Excel

• Well Organized

• Customer service mindset

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation

• We value your authentic self. 

• Collaborative, creative, and supportive work environment.

• Passionate about safety, quality, and innovation 

• We care about the communities where we live and work. 

Come share your passion and energy to make a positive impact at KONE for our customers and your career! 

*Beware of Recruitment Scams!*

KONE is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Read more on www.kone.com/en/careers/

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Just some of our many benefits include: 

• Competitive salary 

• Opportunities to learn and grow 

• 401K Employer Match

• 401k Employer Non-elective Contribution 

• Well-being Program

• Medical, Prescription, Dental and Vision Insurance

• Digital Health Solutions & Telehealth

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSAs)

• Employee Family Assistance Program (EFAP)

• Family & Medical Leave

• Parental Leave

• Leave to Care for a Domestic Partner

• Paid Time Off & Holidays

• Company Paid Life and AD&D Insurance

• Supplemental Life and AD&D Insurance  

• Company Paid Short-term and Long-term Disability

• Buy-Up Long-term Disability

• Critical Illness Insurance

• Hospital Indemnity & Accident Insurance

• Identity Theft Protection

• Legal Insurance

• KONE Credit Union

• Tuition Reimbursement

The hiring range for this role in the Baltimore, MD location is $58,600.00 – $76,695.00.  The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.    

We will also consider candidates in the following areas.  Below are the different ranges applicable to those locations:  

• Beltsville, MD area hiring range: $63,000.00 – $82,740.00  

• Mechanicsburg, PA and Richmond, VA area hiring range: $54,800.00 – $71,925.00  

KONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goals.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/