Senior Project Manager - CX - Freelance

Who we are looking for:

Passport Brand Design, a VML Company is looking for a Senior CX focused, Freelance Project Manager to work with our North American Team who possesses a demonstrated depth of expertise in both Digital and Social project management as well as an understanding of the CPG sector to champion omnichannel work across multiple workstreams with a focus on the customer at the center. This is an exciting opportunity to lead the delivery of innovative solutions bringing together creative, data and technology across the entire customer journey.

To be successful in this role, you must possess advertising/marketing agency experience in both digital and integrated marketing, building digital experiences and creating compelling content. You must have a strong creative sensibility, a genuine interest in user-centered design, and a hands-on understanding of content production for all channels.

In this role, you will be responsible for helping to drive talented teams to better understand client needs, market forces and consumer sentiments to deliver effective solutions that will drive revenue and growth. You will be accountable for ensuring all project deliverables are of high-quality, completed on time and on budget, and are aligned with a given business goals. You must have the ability to maintain the broad vision required for executing a project, including strategic thinking and project roadmap alignment from beginning to end, as well as the talent for overseeing all the small details that add up to fulfilling our commitment to client satisfaction and winning “in the room”. The ideal candidate will be an innovator who is excited to roll up their sleeves and get into the details to build scalable and repeatable processes that drive business wins and continued growth.

What you'll do:

• Work | Deliver work that is excellent, on time, on budget AND goes beyond the brief. You will be responsible for setting up plans and processes that drive projects forward and ensure successful delivery with high client satisfaction.
• People | Motivate, direct and challenge teams to produce great work. You will be responsible for establishing and managing cross-functional teams across different locations that are collaborative, efficient and high-functioning.
• Process | Establish and manage program communication and process. You will be responsible for setting up appropriate structure and tools to ensure successful collaboration and engagement across agency and client teams.
• Financials | Responsible for project estimation, planning and profitability. You will be responsible for building detailed project plans; managing resource allocations; and reporting on project status, burn rates, budgets and reconciliations to agency and client stakeholders.

Who you are:

• A builder | Process-oriented and an innovator with a strong point of view and distinct voice. Ability and appetite to create and bring people together and inspire solutions.
• Optimistic, open and collaborative | Our team is close-knit and supportive and we’re working with a lot of unknowns – you must be an advocate of environments that are comfortable with ambiguity, positive and encourage collaboration.
• Ego-less | We all wear the hats that need wearing, it’s a mentality that makes the team successful.

What you'll need:

• 3+ years of hands-on project leadership experience in advertising or marketing communications in a client-facing role, ideally at a creative agency or similar environment.
• Proven track record in driving creative solutions, digital content creation and CX focused campaigns and deliverables.
• Knowledge of social and mobile content creation and the different requirements for diverse
• Customer experience and journey mapping, e-commerce, retail and consumer brand marketing experience are highly desired. Good understanding of emerging web standards, user-centered design (UX/UI), optimization and search practices.
• Experience working on large-scale integrated, omnichannel programs with multiple parallel work streams and diverse teams (UX, Tech, Strategy, Creative, Account, Research and Data).
• High EQ and the ability to read what a team needs to help motivate them.
• Self-motivated and driven to build and create great work.

Our Behaviors:

We believe we are what we do, not just what we say. Our behaviors show how to bring the Passport Brand Design and VML culture to life through the actions we take every day.

• Listening – We see conversation as a chance to discover and understand, not get a point across.
• In It Together – We’re at our best when we work together: with our clients, with our colleagues and with our partners.
• Creative Bravery – We challenge convention in every aspect of our work. Creative describes how we act, not the department we sit in.
• Positivity – We seek solutions to problems and always find a way forward. We bring passion and energy to every situation we encounter.