ALARM OPERATOR

Purpose: The Alarm Operator analyses and manages alarm triggering and technical signals that have been received by the monitoring centre softwares and tools.

Principal Accountabilities:

• Ensure compliance with governance rules such as SOX, Health & Safety and Brinks policies
• Manage intrusion detection, access control and alarm systems.
• Monitor CCTV on client sites
• Process signals according to departmental procedures.
• Provide clear and concise information to the monitoring software.
• Place calls necessary to confirm an alarm.
• Trigger patrol intervention as needed and inform the Client.
• Contact the necessary authorities.
• Update the software and Collect feedback.
• Identify technical intervention needs and follow up with the Customer
• Receive and manage incoming client calls/request during non-office hours.

#LI-FG1